Assistant Director, Technology Support

**Location**: 123 Robert S Kerr**Salary**: up to $105,000.00, based on education and experience* Provide public health technology Support, goals, objectives, vision, and leadership.* Supervise and coach a staff of individuals with diverse skills and OSDH responsibilities. Train, schedule, assign, direct, coordinate, review, and evaluate the work performance of staff members.* Maintains daily, monthly, and annual statistical analysis reports on tracking hours on department projects, project enhancements, area risk evaluations, and overall project(s) progression.* Partner with OMES on the development and implementation of OSDH technologies and applications.* Partner with internal contacts to identify and implement enterprise solutions for business efficiencies. Review processes and implement strategies to improve efficiencies via technology and/or automation* Provide business leadership and strategic direction for the Technology Support team.* In partnership with OMES and OSDH staff, serve as an escalation point for IT and related issues.* Manage the successful deployment of OSDH technology projects that support agency initiatives.* Maintain oversight of OSDH assets and improve the successful management of technology systems.* Create deployment plans that align with OSDH technology milestones and implementation schedules.* Create, update, and maintain knowledge base for all applicable systems, equipment, applications for continuous improvement for providing timely and effective support as needed.* In partnership with OMES, oversee installation, maintenance, troubleshooting, and repair of desktop computer workstations, virtual desktops, printers, related equipment and maintain inventories, as applicable.* Establish and maintain a supportive culture of continuous improvement related to responsiveness, accuracy, timeliness, streamlined processes, communication, and documentation.* Ensure OMES and OSDH policies and procedures are strictly followed.* Provide regular and punctual work attendance.* Coordinate and complete other duties, special projects, and activities as assigned.* Understand business needs and effectively explain the needs to other stakeholders.* Liaison between OSDH and OMES where needed to achieve project success.* Understanding of technology integration with other product and services.* Being present in the office is an essential function of this job* Other duties as assigned* Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.* Works effectively in team environment, participating and assisting their peers.- If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.* Knowledge of methods for documenting processes including workflow, touchpoints, reminders, notifications, and reporting.* Knowledge of process automation methods.* Knowledge of strategic planning methods.* Skilled in statistical methods including descriptive, inferential and predictive analytics.* Skilled in report development.* Skilled in written and verbal communication.* Skills in problem solving, critical thinking, and attention to detail* Ability to transform data into useful information.* Ability to listen and understand reporting needs and convert those needs into useful information.* Ability to work both independently and in a team-oriented environment* Ability to work in a deadline-oriented environment under direct supervision* Ability to produce an accurate, timely and quality work product* Ability to establish and maintain effective working relationships with others* Ability to provide excellent customer service to both internal and external clients #J-18808-Ljbffr