Hilton Worldwide, Inc.
Front Desk Supervisor - Hampton Inn Charleston/West Ashley
Hilton Worldwide, Inc., Charleston, South Carolina, United States, 29408
Front Desk Supervisor - Hampton Inn Charleston/West Ashley
Job Number: HOT0C7RE
Work Locations Hampton Charleston/West Ashley, 678 Citadel Haven Drive, Charleston, SC 29414
Job Description A Front Desk Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations, contributing to outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand? With nearly 1,900 hotels worldwide, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings. Guests enjoy free high‑speed Internet, hot breakfast and more. Hampton guarantees 100% satisfaction with every stay – if you're not satisfied, we don't expect you to pay. We provide guests with everything they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey. Hampton is one of Hilton Worldwide's ten market‑leading brands. For more information visit www.hiltonworldwide.com.
What will I be doing?
Assign work and supervise team member performance in all Front Desk procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
What are we looking for? Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H : Hospitality – We're passionate about delivering exceptional guest experiences.
I : Integrity – We do the right thing, all the time.
L : Leadership – We're leaders in our industry and in our communities.
T : Teamwork – We're team players in everything we do.
O : Ownership – We're the owners of our actions and decisions.
N : Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive? Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401(K) Savings Plan, as well as Employee Assistance and Educational Assistance Programs. The above information is provided as a highlight of the major benefits offered to most full‑time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
Schedule Full‑time
Job Guest Services, Operations, and Front Office
Brand Hampton by Hilton
EOE/AA/Disabled/Veterans
#J-18808-Ljbffr
Work Locations Hampton Charleston/West Ashley, 678 Citadel Haven Drive, Charleston, SC 29414
Job Description A Front Desk Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations, contributing to outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand? With nearly 1,900 hotels worldwide, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings. Guests enjoy free high‑speed Internet, hot breakfast and more. Hampton guarantees 100% satisfaction with every stay – if you're not satisfied, we don't expect you to pay. We provide guests with everything they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey. Hampton is one of Hilton Worldwide's ten market‑leading brands. For more information visit www.hiltonworldwide.com.
What will I be doing?
Assign work and supervise team member performance in all Front Desk procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
What are we looking for? Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H : Hospitality – We're passionate about delivering exceptional guest experiences.
I : Integrity – We do the right thing, all the time.
L : Leadership – We're leaders in our industry and in our communities.
T : Teamwork – We're team players in everything we do.
O : Ownership – We're the owners of our actions and decisions.
N : Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive? Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401(K) Savings Plan, as well as Employee Assistance and Educational Assistance Programs. The above information is provided as a highlight of the major benefits offered to most full‑time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
Schedule Full‑time
Job Guest Services, Operations, and Front Office
Brand Hampton by Hilton
EOE/AA/Disabled/Veterans
#J-18808-Ljbffr