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Sonesta International Hotels

On-Call Station Attendant

Sonesta International Hotels, Houston, Texas, United States

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On-Call Station Attendant – Sonesta International Hotels Job Description Summary

Prepares, stores food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas. Assists cooks and kitchen staff with various tasks as needed and provides cooks with needed items. Washes, peels, and cuts various foods, such as fruits and vegetables, to prepare for cooking or serving and plating of meals, assembling and baking premade muffins, pastries, and specialty desserts.

Responsibilities

Prepare ingredients for cooking, including portioning, chopping, and storing.

Wash, peel, and prep fresh fruits and vegetables.

Prepare, cook, and bake food, including pre‑made pastries, muffins, pastries, specialty desserts, banana, and taro breads.

Ensure necessary food and service equipment/utensils are secured for assigned area prior to meal service.

Ensure proper portioning, arrangement, and garnish for service.

Monitor and maintain food safety and quality by ensuring correct appliance and food temperatures.

Set up, clean, and break down workstation.

Wash and disinfect kitchen area, tables, tools, knives, and equipment according to departmental procedure and health department guidelines.

Adhere to department procedures regarding operation of all food service equipment.

Follow hand hygiene and infection control procedures consistently when interacting with customers.

Attend all allergy and foodborne illness in‑service training and any required training programs (classroom and virtual).

Attend safety meetings, safety training, and hazard assessments.

Report all accidents and injuries in a timely manner.

Comply with all company safety and risk‑management policies and procedures.

Communicate any assistance needed during busy periods to the Chef to ensure optimum service.

Deliver high‑quality customer service and respond to customer needs.

Anticipate work needs and interact professionally to extend customer service with a pleasant personality.

Perform work without direct supervision and handle multiple projects simultaneously.

Maintain uniform and personal appearance to be clean and professional.

Display daily professional, courteous, attentive, helpful, and positive attitude toward all guests, employees, and managers.

Work cohesively with co‑workers as part of a team to reach common goals.

Follow Sonesta’s policies and procedures according to company guidelines.

Maintain confidentiality of proprietary information and protect company assets.

Perform other job duties as requested by supervisors or managers as needed.

Understand Sonesta’s company and safety policies and maintain compliance with OSHA and health department requirements.

Qualifications and Skills

Valid driver’s license preferred.

Reading and writing abilities to understand departmental correspondence and complete all required departmental documents.

Excellent interpersonal and customer service skills, including dealing with difficult guests.

Excellent organizational skills and attention to detail.

Ability to work quickly without compromising quality.

Ability to work with minimal supervision and maintain a high level of performance.

Food handlers and TIPS certificates required.

Education and Experience

High school diploma or GED required.

Hotel, customer service, and food & beverage experience required.

One year of previous hotel, customer service, and/or food and beverage experience preferred.

Work Environment

Must be able to work in a fast‑paced environment.

Physical Demands

Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Stand, sit, or walk for an extended period and move over sloping, uneven, or slippery surfaces.

Ability to move up and down ladders, stairs, and service ramps.

May be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.

May be carrying, lifting, or pulling items weighing up to 50 pounds and pushing and/or pulling approximately up to 100 pounds.

Ability to remain standing for the entire shift.

Expected Hours of Work

Employees may be required to work varying schedules to reflect business needs of the hotel.

Must be flexible to work various days and shifts of the week, including weekends, holidays, day, night, and overnight.

Regular attendance in conformance with the standards established by the hotel is essential to successful performance.

Travel

No travel required; on‑property work required.

Pay Range

$31.46 - $33.12. Base pay offered may vary depending on job‑related knowledge, skills, and overall experience.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company‑Paid Life Insurance

Company‑Paid Short‑Term and Long‑Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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