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COSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage/loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties. The position also supports reporting, audits, and prevention measures to reduce recurring claim incidents and improve operational effectiveness.
Key Responsibilities
Handle cargo damage, loss, and shortage claims for COSCO SHIPPING’s ocean services.
Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions.
Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases.
Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded.
Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters.
Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations.
Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents.
Support internal audits, claims reporting, and system updates as required.
Qualifications
Bachelor’s Degree
1–3 years of experience preferred
Additional Requirements
Knowledge of containerized shipping operations and maritime liability regimes.
Strong analytical, negotiation, and documentation skills.
Proficient in MS Office and claims management systems.
Excellent written and verbal communication skills; Mandarin preferred.
Ability to manage multiple cases simultaneously.Prior experience in a global shipping line or P&I Club preferred.
What We Offer
Comprehensive health coverage – medical, dental, and vision
Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
Commuter benefits – support for mass transit and parking
401(k) retirement plan – with a 100% company match up to 6%
Generous Paid Time Off (PTO)
Annual Discretionary Bonus – based on individual and company performance
Company-paid life insurance – with optional additional coverage
Fully covered short-term and long-term disability insurance
Employee Assistance Program (EAP) – confidential personal and work-life support
Job Type: Full-time
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COSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage/loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties. The position also supports reporting, audits, and prevention measures to reduce recurring claim incidents and improve operational effectiveness.
Key Responsibilities
Handle cargo damage, loss, and shortage claims for COSCO SHIPPING’s ocean services.
Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions.
Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases.
Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded.
Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters.
Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations.
Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents.
Support internal audits, claims reporting, and system updates as required.
Qualifications
Bachelor’s Degree
1–3 years of experience preferred
Additional Requirements
Knowledge of containerized shipping operations and maritime liability regimes.
Strong analytical, negotiation, and documentation skills.
Proficient in MS Office and claims management systems.
Excellent written and verbal communication skills; Mandarin preferred.
Ability to manage multiple cases simultaneously.Prior experience in a global shipping line or P&I Club preferred.
What We Offer
Comprehensive health coverage – medical, dental, and vision
Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
Commuter benefits – support for mass transit and parking
401(k) retirement plan – with a 100% company match up to 6%
Generous Paid Time Off (PTO)
Annual Discretionary Bonus – based on individual and company performance
Company-paid life insurance – with optional additional coverage
Fully covered short-term and long-term disability insurance
Employee Assistance Program (EAP) – confidential personal and work-life support
Job Type: Full-time
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