Taylor Corporation
Customer Service Representative page is loaded## Customer Service Representativelocations:
Dayton, OH - Taylor Corporationtime type:
Full timeposted on:
Posted Todayjob requisition id:
R27343**Come Work with Us!** **Benefits Start Day 1**Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.**Your Opportunity:****Taylor Print and Service Solutions**, a Taylor company, is looking for a new **Customer Service Rep** to join the team in office in Dayton, OH! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met!**Your Responsibilities:*** Manage all written and verbal communication with customers on behalf of the company* Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately* Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution* Engage appropriate resources to assist or resolve service issues as necessary* Understand and appropriately use the company pricing system and policies* Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities**Your Shift: 1st Shift; Monday to Friday, 8:00am - 5:00pm****You Must Have:*** High school diploma or equivalent in work-related experience* 3+ years of customer service industry experience* Strong MS Office skills with emphasis on Excel and Outlook* Ability to communicate effectively through verbal and written communication**We Would Also Prefer:*** Print, marketing or promotional product experience* Salesforce.com knowledge*Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!***About Taylor Corporation**One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.***The Employer retains the right to change or assign other duties to this position.******T**aylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.***Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.*Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.**Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.**If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.* #J-18808-Ljbffr
Dayton, OH - Taylor Corporationtime type:
Full timeposted on:
Posted Todayjob requisition id:
R27343**Come Work with Us!** **Benefits Start Day 1**Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.**Your Opportunity:****Taylor Print and Service Solutions**, a Taylor company, is looking for a new **Customer Service Rep** to join the team in office in Dayton, OH! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met!**Your Responsibilities:*** Manage all written and verbal communication with customers on behalf of the company* Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately* Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution* Engage appropriate resources to assist or resolve service issues as necessary* Understand and appropriately use the company pricing system and policies* Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities**Your Shift: 1st Shift; Monday to Friday, 8:00am - 5:00pm****You Must Have:*** High school diploma or equivalent in work-related experience* 3+ years of customer service industry experience* Strong MS Office skills with emphasis on Excel and Outlook* Ability to communicate effectively through verbal and written communication**We Would Also Prefer:*** Print, marketing or promotional product experience* Salesforce.com knowledge*Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!***About Taylor Corporation**One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.***The Employer retains the right to change or assign other duties to this position.******T**aylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.***Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.*Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.**Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.**If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.* #J-18808-Ljbffr