Ochsner Health
Overview
We\'ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Responsibilities
Greet patients and guests in a courteous manner, whether via telephone contact or in person. Initiate scheduling an appointment or complete the check-in/admission process for patients. Obtain and verify accurate identification and demographical data for the patient\'s permanent medical record to support accurate reimbursement while maintaining confidentiality. Perform point-of-service collections and handle face-to-face patient interactions related to completing the patient registration and admission process. Verify insurance via electronic verification, telephone, or web application. Represent the company professionally to improve patient satisfaction and be cross-trained to support multiple functions across all patient and payer types. Full time
M-F 7:30am-4pm OLG MTS Kaplan Education
Required –
High school diploma or equivalent Preferred –
Associate’s degree Work Experience
Required –
One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications
Preferred -
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge, Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Clerical skills and knowledge of healthcare insurance benefits, payor guidelines on referral and authorization processes, and current Federal, State and Local billing regulations. The ability to present information and respond to questions from patients and customers with proficiency. Ability to solve practical problems and handle high-stress situations while maintaining professionalism. Good organizational, time management, and conflict resolution skills. Excellent decision-making and analytical skills with strong attention to detail. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties
Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensure all required forms are completed and other paperwork/documents are gathered and accurate. Efficiently gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due. Perform financial analysis of each case and inform the patient of financial responsibility. Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer procedures at the end of each shift. Demonstrate respect and cooperation in all staff relationships and prevent or resolve interpersonal conflicts. Adapt behavior to the specific patient population, including privacy, introductions, explanations of services, requesting permissions, and communication style. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including immediate reporting of any unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or
careers@ochsner.org
. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr
We\'ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Responsibilities
Greet patients and guests in a courteous manner, whether via telephone contact or in person. Initiate scheduling an appointment or complete the check-in/admission process for patients. Obtain and verify accurate identification and demographical data for the patient\'s permanent medical record to support accurate reimbursement while maintaining confidentiality. Perform point-of-service collections and handle face-to-face patient interactions related to completing the patient registration and admission process. Verify insurance via electronic verification, telephone, or web application. Represent the company professionally to improve patient satisfaction and be cross-trained to support multiple functions across all patient and payer types. Full time
M-F 7:30am-4pm OLG MTS Kaplan Education
Required –
High school diploma or equivalent Preferred –
Associate’s degree Work Experience
Required –
One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications
Preferred -
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge, Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Clerical skills and knowledge of healthcare insurance benefits, payor guidelines on referral and authorization processes, and current Federal, State and Local billing regulations. The ability to present information and respond to questions from patients and customers with proficiency. Ability to solve practical problems and handle high-stress situations while maintaining professionalism. Good organizational, time management, and conflict resolution skills. Excellent decision-making and analytical skills with strong attention to detail. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties
Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensure all required forms are completed and other paperwork/documents are gathered and accurate. Efficiently gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due. Perform financial analysis of each case and inform the patient of financial responsibility. Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer procedures at the end of each shift. Demonstrate respect and cooperation in all staff relationships and prevent or resolve interpersonal conflicts. Adapt behavior to the specific patient population, including privacy, introductions, explanations of services, requesting permissions, and communication style. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including immediate reporting of any unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or
careers@ochsner.org
. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr