Ennoblecare
Medical Call-Center Representative New Marlton, New Jersey
Ennoblecare, Marlton, New Jersey, us, 08053
Overview
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing a continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.”
Key Responsibilities
Frequent contact with patients to provide support and manage compliance with the care management programs to increase positive outcomes.
Document all client communications (verbal or written) accurately.
Handle communication from the Primary Care Clinician or designee regarding patient emergent needs and/or life‑threatening episodes and ensure comprehensive care plans are complete and accurate.
Demonstrate ability to work with various cross‑organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities.
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients.
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner.
Qualifications
Comfortable speaking on the phone for large amounts of the day.
Compassionate and empathetic toward patients, always demonstrating exceptional customer service.
Ability to take accurate notes to document each task in a timely manner.
Ability to multitask between different patients and workstreams while remaining organized and efficient with time.
Ability to thrive in a fast‑paced environment.
Proficient in using a computer, including Outlook and other Microsoft Office programs.
Candidate must pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Nice to have:
Knowledge of basic healthcare terms, conditions, roles, and basic care principles.
Compensation & Benefits Starting at
$17
per hour. Full‑time employees qualify for medical, dental, vision, Life Insurance, Short‑Term and Long‑Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Additional benefits include Paid Time Off, Paid Office Holidays, Paid Sick Time, 401(k) with up to 3% company match, Referral Program, and Payactiv pay‑on‑demand.
Immigration Sponsorship Disclosure Candidates must disclose any current or future need for employment‑based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Equal Employment Opportunity Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
#J-18808-Ljbffr
Key Responsibilities
Frequent contact with patients to provide support and manage compliance with the care management programs to increase positive outcomes.
Document all client communications (verbal or written) accurately.
Handle communication from the Primary Care Clinician or designee regarding patient emergent needs and/or life‑threatening episodes and ensure comprehensive care plans are complete and accurate.
Demonstrate ability to work with various cross‑organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities.
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients.
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner.
Qualifications
Comfortable speaking on the phone for large amounts of the day.
Compassionate and empathetic toward patients, always demonstrating exceptional customer service.
Ability to take accurate notes to document each task in a timely manner.
Ability to multitask between different patients and workstreams while remaining organized and efficient with time.
Ability to thrive in a fast‑paced environment.
Proficient in using a computer, including Outlook and other Microsoft Office programs.
Candidate must pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Nice to have:
Knowledge of basic healthcare terms, conditions, roles, and basic care principles.
Compensation & Benefits Starting at
$17
per hour. Full‑time employees qualify for medical, dental, vision, Life Insurance, Short‑Term and Long‑Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Additional benefits include Paid Time Off, Paid Office Holidays, Paid Sick Time, 401(k) with up to 3% company match, Referral Program, and Payactiv pay‑on‑demand.
Immigration Sponsorship Disclosure Candidates must disclose any current or future need for employment‑based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Equal Employment Opportunity Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
#J-18808-Ljbffr