Apex Systems
Information Technology - Technical Support - Career
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Location: Austin, TX (Jollyville Area)
Contract: 6 month, potential to extend
Pay Rate: $25-30/hr (W2)
Job #: 3013286
Job Title Technical Support
Summary Seeking an IT Support Analyst (contractor) to effectively address and manage service requests, incidents, and events while maintaining clear communication with internal customers throughout the resolution process. The role is part of a highly customer‑service oriented team responsible for provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and A/V systems. The ideal candidate has strong communication skills, a broad technical background, and experience supporting a large internal user base in a fast‑paced enterprise environment. They ensure that service delivery, responsiveness, and project execution align with Q2's high standards.
Job Responsibilities
Deliver outstanding first‑contact customer service and communicate effectively with end users.
Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system.
Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely.
Assist with onboarding and setup for new employees, including workstation, account, and access configuration.
Provide hands‑on and remote support for A/V systems, including conference‑room equipment, live event setups, and company‑wide Zoom broadcasts.
Maintain and perform routine checks on conference‑room and collaboration technology to ensure reliability.
Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
Support identity and access management processes; assist with Okta user provisioning and SSO configurations.
Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus.
Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred.
Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users.
Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
Ensure compliance with security policies, SOX requirements, and incident reporting standards.
Assist with and document recurring IT operational and security processes.
Contribute to continual improvement efforts within the IT Service Desk.
Qualifications
Associate’s degree in a computer‑related field or equivalent training required.
5–7 years of hands‑on IT support experience in an enterprise or fast‑paced environment.
Strong customer service, communication, and problem‑solving skills.
Experience supporting both Windows and macOS environments.
Familiarity with Salesforce and Jira platforms is a plus.
Hands‑on experience supporting Zoom and Microsoft Teams for A/V and event use.
Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
Basic understanding of network fundamentals, VPN, and endpoint security awareness.
Ability to work independently, collaboratively, and cross‑functionally to resolve complex issues.
Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.
Benefits Overview
Medical, dental, vision, life, disability, and other insurance plans.
Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months.
Health Savings Account (HSA) on HDHP plan.
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
Corporate discount savings program.
On‑demand training program and access to certification preparation.
Access to technical and leadership courses/books/seminars after 6+ months of tenure.
Discounts on associations such as CompTIA and IIBA.
Equal Opportunity Employer Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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Location: Austin, TX (Jollyville Area)
Contract: 6 month, potential to extend
Pay Rate: $25-30/hr (W2)
Job #: 3013286
Job Title Technical Support
Summary Seeking an IT Support Analyst (contractor) to effectively address and manage service requests, incidents, and events while maintaining clear communication with internal customers throughout the resolution process. The role is part of a highly customer‑service oriented team responsible for provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and A/V systems. The ideal candidate has strong communication skills, a broad technical background, and experience supporting a large internal user base in a fast‑paced enterprise environment. They ensure that service delivery, responsiveness, and project execution align with Q2's high standards.
Job Responsibilities
Deliver outstanding first‑contact customer service and communicate effectively with end users.
Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system.
Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely.
Assist with onboarding and setup for new employees, including workstation, account, and access configuration.
Provide hands‑on and remote support for A/V systems, including conference‑room equipment, live event setups, and company‑wide Zoom broadcasts.
Maintain and perform routine checks on conference‑room and collaboration technology to ensure reliability.
Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
Support identity and access management processes; assist with Okta user provisioning and SSO configurations.
Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus.
Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred.
Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users.
Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
Ensure compliance with security policies, SOX requirements, and incident reporting standards.
Assist with and document recurring IT operational and security processes.
Contribute to continual improvement efforts within the IT Service Desk.
Qualifications
Associate’s degree in a computer‑related field or equivalent training required.
5–7 years of hands‑on IT support experience in an enterprise or fast‑paced environment.
Strong customer service, communication, and problem‑solving skills.
Experience supporting both Windows and macOS environments.
Familiarity with Salesforce and Jira platforms is a plus.
Hands‑on experience supporting Zoom and Microsoft Teams for A/V and event use.
Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
Basic understanding of network fundamentals, VPN, and endpoint security awareness.
Ability to work independently, collaboratively, and cross‑functionally to resolve complex issues.
Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.
Benefits Overview
Medical, dental, vision, life, disability, and other insurance plans.
Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months.
Health Savings Account (HSA) on HDHP plan.
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
Corporate discount savings program.
On‑demand training program and access to certification preparation.
Access to technical and leadership courses/books/seminars after 6+ months of tenure.
Discounts on associations such as CompTIA and IIBA.
Equal Opportunity Employer Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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