NHS
We are delighted to offer an exciting opportunity for a friendly, approachable, and motivated Receptionist to join our busy and welcoming GP Practice. This is a key role where you will play a vital part in supporting our patients and wider clinical team.
We are looking for someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent customer service. You will be an effective team player who can remain calm under pressure and adapt to the changing needs of a busy practice. Previous receptionist experience is essential.
This role is based across two practice sites, located approximately one mile apart.
Hours of Work
26.25 hours per week , Monday to Friday
AM shifts:
8.00am 1.15pm
PM shifts:
1.15pm 6.30pm
Over a two-week period, you will work 5 AM shifts and 5 PM shifts
Main duties of the job As a Receptionist, you will be the first point of contact for our patients, providing a warm, professional, and efficient service at all times. Your duties will include:
Welcoming patients and responding to enquiries in person and by telephone
Supporting patients with appointment requests and general queries
Processing documentation accurately and efficiently
Ordering and managing patient prescriptions, registrations and general paperwork
Working collaboratively with a large reception team and clinical staff
This is a fast-paced and rewarding role, ideal for someone seeking variety, responsibility, and a meaningful position within primary care.
About us We are a semi-rural GP Practice operating across two sites, supported by a friendly and experienced multidisciplinary team. Our practice includes:
7 GP Partners
3 Retainer GPs
A large and dedicated nursing and support team
We currently care for approximately 22,000 patients, with our list continuing to grow due to local housing developments. We pride ourselves on being a supportive workplace where staff are valued and teamwork is central to everything we do.
Job responsibilities Key Responsibilities
Welcome and assist patients and visitors in a polite and professional manner
Manage telephone calls, take accurate messages, and redirect enquiries appropriately
Book, amend, and manage appointments, including urgent requests
Deal with general enquiries and explain practice procedures
Register new patients and ensure records are accurate and up to date
Process repeat prescription requests in line with practice protocols
Take requests for home visits and liaise with the Duty Doctor where required
Inform patients of relevant private service charges, take payments, and issue receipts
Administration & Records
Enter and update patient information on the computer system
Retrieve, file, and maintain patient records accurately and securely
Scan correspondence, reports, and results promptly into patient recordsEnsure records are kept in good condition and correctly labelled
Maintain a clean, tidy, and welcoming reception and waiting area
Prepare refreshments and keep kitchen areas clean and organised
Carry out additional duties as requested by the Management Team or Partners
Confidentiality
Maintain strict confidentiality at all times in accordance with practice policies
Handle sensitive patient, staff, and business information responsibly and appropriately
Health, Safety & Equality
Follow all Health & Safety and infection control procedures
Identify and report potential risks
Promote equality, diversity, dignity, and respect for all patients, carers, and colleagues
Personal & Professional Development
Participate in training and annual performance reviews
Take responsibility for personal development and ongoing learning
Skills & Attributes
Excellent communication and interpersonal skills
Ability to remain calm and organised in a busy environment
Strong attention to detail and good IT skills
Professional, approachable, and team-oriented
Ability to manage time, workload, and priorities effectively
Person Specification Qualifications
GCSE grade A to C in English and Maths
ECDL or equivalent
Experience
Experience dealing with the public, patients, or customers
Ability to multi-task and work effectively under pressure
Excellent communication skills, both verbal and written
Experience using SystmOne
Experience working in primary care, the NHS, or a caring profession
Knowledge and Skills
Strong problem-solving abilities
Good keyboard skills and confident computer use
IT literate, with intermediate experience in Microsoft Word and Excel
Experience of complex administration and record keeping in an office environment
Qualities and Attributes
Understanding of, and commitment to, maintaining strict confidentiality
Ability to use own judgement, showing resourcefulness and common sense
Awareness of the importance of producing and maintaining consistently high standards of work
Ability to work effectively in a changing environment
Ability to work as part of an integrated, multi-skilled team
Willingness to work flexible hours as required
Well presented with a professional, pleasant manner
Ability to maintain a tidy and organised work environment and present work to a high standard
Personable with a good sense of humour
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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We are looking for someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent customer service. You will be an effective team player who can remain calm under pressure and adapt to the changing needs of a busy practice. Previous receptionist experience is essential.
This role is based across two practice sites, located approximately one mile apart.
Hours of Work
26.25 hours per week , Monday to Friday
AM shifts:
8.00am 1.15pm
PM shifts:
1.15pm 6.30pm
Over a two-week period, you will work 5 AM shifts and 5 PM shifts
Main duties of the job As a Receptionist, you will be the first point of contact for our patients, providing a warm, professional, and efficient service at all times. Your duties will include:
Welcoming patients and responding to enquiries in person and by telephone
Supporting patients with appointment requests and general queries
Processing documentation accurately and efficiently
Ordering and managing patient prescriptions, registrations and general paperwork
Working collaboratively with a large reception team and clinical staff
This is a fast-paced and rewarding role, ideal for someone seeking variety, responsibility, and a meaningful position within primary care.
About us We are a semi-rural GP Practice operating across two sites, supported by a friendly and experienced multidisciplinary team. Our practice includes:
7 GP Partners
3 Retainer GPs
A large and dedicated nursing and support team
We currently care for approximately 22,000 patients, with our list continuing to grow due to local housing developments. We pride ourselves on being a supportive workplace where staff are valued and teamwork is central to everything we do.
Job responsibilities Key Responsibilities
Welcome and assist patients and visitors in a polite and professional manner
Manage telephone calls, take accurate messages, and redirect enquiries appropriately
Book, amend, and manage appointments, including urgent requests
Deal with general enquiries and explain practice procedures
Register new patients and ensure records are accurate and up to date
Process repeat prescription requests in line with practice protocols
Take requests for home visits and liaise with the Duty Doctor where required
Inform patients of relevant private service charges, take payments, and issue receipts
Administration & Records
Enter and update patient information on the computer system
Retrieve, file, and maintain patient records accurately and securely
Scan correspondence, reports, and results promptly into patient recordsEnsure records are kept in good condition and correctly labelled
Maintain a clean, tidy, and welcoming reception and waiting area
Prepare refreshments and keep kitchen areas clean and organised
Carry out additional duties as requested by the Management Team or Partners
Confidentiality
Maintain strict confidentiality at all times in accordance with practice policies
Handle sensitive patient, staff, and business information responsibly and appropriately
Health, Safety & Equality
Follow all Health & Safety and infection control procedures
Identify and report potential risks
Promote equality, diversity, dignity, and respect for all patients, carers, and colleagues
Personal & Professional Development
Participate in training and annual performance reviews
Take responsibility for personal development and ongoing learning
Skills & Attributes
Excellent communication and interpersonal skills
Ability to remain calm and organised in a busy environment
Strong attention to detail and good IT skills
Professional, approachable, and team-oriented
Ability to manage time, workload, and priorities effectively
Person Specification Qualifications
GCSE grade A to C in English and Maths
ECDL or equivalent
Experience
Experience dealing with the public, patients, or customers
Ability to multi-task and work effectively under pressure
Excellent communication skills, both verbal and written
Experience using SystmOne
Experience working in primary care, the NHS, or a caring profession
Knowledge and Skills
Strong problem-solving abilities
Good keyboard skills and confident computer use
IT literate, with intermediate experience in Microsoft Word and Excel
Experience of complex administration and record keeping in an office environment
Qualities and Attributes
Understanding of, and commitment to, maintaining strict confidentiality
Ability to use own judgement, showing resourcefulness and common sense
Awareness of the importance of producing and maintaining consistently high standards of work
Ability to work effectively in a changing environment
Ability to work as part of an integrated, multi-skilled team
Willingness to work flexible hours as required
Well presented with a professional, pleasant manner
Ability to maintain a tidy and organised work environment and present work to a high standard
Personable with a good sense of humour
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr