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TriMark USA

Commercial Kitchen Equipment Service Technician

TriMark USA, Knoxville, Tennessee, United States, 37955

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TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Service Technician – All Levels (Associate, Service, Senior) Join the Team that Powers the Kitchens of America! If you've ever wondered who keeps restaurant kitchens, stadium concessions, and hospital cafeterias running smoothly – it's us. TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry.

From coast to coast, we bring culinary dreams to life with expert design, top‑quality equipment, and legendary customer support. Founded in 1896, TriMark combines small‑business heart with big‑company muscle – and our people are the secret sauce.

We live by our I.C.A.R.E. values – Integrity, Customer Service, Accountability, Respect, and Excellence. Learn more at www.trimarkusa.com.

Why You'll Love It Here We don't just say we take care of our team – we prove it.

Fully Equipped for Success

Company van or truck

Company credit card for all travel expenses

Company cell phone

Every tool and material you need to crush it in the field

Pay Perks

Service Technicians are paid Portal to Portal

401(k) Match & Bonus Opportunities

We invest in your future and celebrate your wins

Continuous Learning

Hands-on manufacturer training

Tuition reimbursement for certifications

CFSP prep programs – all covered

Benefits that Fit Your Life

Effective day one: Medical, Dental, Vision, Pet & Legal Insurance and paid time off for Community Service

Career Growth

We promote from within, offering clear paths from Associate Technician to Senior Technician and beyond

About the Role Whether you're just starting your career or you've been repairing commercial kitchen equipment for years, TriMark has a place for you.

As a Service Technician, you'll be the go‑to expert who keeps our customers' equipment up and running. Depending on your experience, you'll be hired at the Associate, Service, or Senior Technician level – with pay and responsibilities commensurate with your skills and experience.

You'll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs like clockwork. TriMark gives you the tools, training, and freedom to get the job done right.

Reports to: Service Manager Employment Type: Full‑Time Travel: Up to 25% (mostly for training and development) Level: Associate, Service, or Senior Technician (based on experience and capability)

What You'll Do Technical Excellence

Diagnose, repair, and install a wide range of commercial kitchen equipment – from refrigeration to cooking and dishwashing systems

Handle on‑call rotation and complex troubleshooting with confidence

Keep your company vehicle, tools, and parts organized, safe, and ready for action

Team Player & Mentor

Depending on level, learn from experienced technicians or mentor junior team members

Share best practices and collaborate to strengthen team expertise

Safety First

Lead and follow safety protocols – ensuring every install and repair meets manufacturer standards

Perform safety checks on tools, vehicles, and equipment regularly

Communication & Reporting

Use your company tablet to document work orders and service reports accurately

Partner with customers, manufacturers, and sales reps to ensure top‑notch service

Problem Solver

Bring creative thinking to challenging repair situations

Know when to call in reinforcements – and when to lead the solution yourself

What It Takes

Associate Technician

– Entry‑level role for individuals with mechanical aptitude, willingness to learn, or related technical education

Service Technician

– 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment

Senior Service Technician

– 3+ years of advanced, hands‑on experience leading complex installations and mentoring others

Technical or trade school training preferred (especially refrigeration)

Valid driver's license and clean driving record required

Strong communication skills and ability to work independently

Ability to travel up to 25% for training in the first two weeks

Ability to pass a background check and drug screen post offer acceptance

Physical Requirements

Lift up to 75 lbs. safely

Stand, bend, kneel, crawl, and climb as needed – this job keeps you moving!

Use hands and tools with precision and care

Ready to roll? Join a company that gives you the tools, training, and trust to build a lasting career. At TriMark, every technician matters – whether you're starting out or ready to lead. We don't just fix equipment; we fuel the foodservice industry that keeps America cooking.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e‑mail address ending in @trimarkusa.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

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