Guest Services Representative - Courtyard by Marriott Texarkana

Join our growing team! Sterling Hotels, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Property Location: Texarkana, Texas

Essential Duties and Responsibilities

Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly

Registers and processes guests upon arrival and departure

Demonstratestelephone courtesy and professionalism

Attentive ly l istens to guests and anticipate s any additional needs or concerns

Maintains clean and professional appearance of public areas and hotel office

Uses appropriate selling techniques to maximize revenue and occupancy

Ensures all guest accounts are complete and accurate

Demonstrates a working knowledge of all services and facilities of the hotel and local area

Complies with the hotel's standard operating procedures and policies

Assists in monitoring and upholding procedures for safety of guests and hotel team members

Processes departmental reports

Assists team members and other departments as needed to contribute to operational efficiency

Delivers amenities and general assistance to guests as requested

Performs a dditional responsibilities as assigned by l leadership

Qualifications

Strong interpersonal and communication skills

Strong organizational skills and attention to detail

Ability to handle stressful situations with poise and professionalism

Conduct work-related functions in a professional manner

#J-18808-Ljbffr