FedEx Office
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Retail Assistant Manager
role at
FedEx Office .
Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
Employee Benefits
Competitive wages for both full and part time opportunities
401K plan with company match after 1 year
Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment ranging from $1,000 to $5,000 per program year.
Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
Sick time accrues 1 hour for every 30 hours worked up to 72 hours.
Vacation accruals are based on position and years of service. For part‑time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full‑time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
4 premium holidays, 2 non‑premium holidays, and 2 floating holidays.
Paid parental leave for both moms and dads!
Adoption Assistance Program
If you are a regular full‑time employee at FedEx, or are a part‑time employee at FedEx who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in FedEx medical, dental, and/or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA).
LTD & STD Disability (full‑time employees only), Life Insurance, Commuter, and Voluntary benefits
Valuable employee discounts on shipping, printing, and access to PerkSpot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more.
Free help with career development aspirations / training for all FedEx Office employees
General Duties and Responsibilities
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self‑service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Oversees shipping related services and activities
Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close out of POS
Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering and receiving supplies and inventory controls
All other duties as needed or required
Minimum Qualifications and Requirements
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications No preferred qualifications specified.
Pay $18.75 – $27.20 per hour.
Additional Details
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Printing Services
Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who require reasonable accommodations may email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
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Retail Assistant Manager
role at
FedEx Office .
Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
Employee Benefits
Competitive wages for both full and part time opportunities
401K plan with company match after 1 year
Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment ranging from $1,000 to $5,000 per program year.
Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
Sick time accrues 1 hour for every 30 hours worked up to 72 hours.
Vacation accruals are based on position and years of service. For part‑time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full‑time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
4 premium holidays, 2 non‑premium holidays, and 2 floating holidays.
Paid parental leave for both moms and dads!
Adoption Assistance Program
If you are a regular full‑time employee at FedEx, or are a part‑time employee at FedEx who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in FedEx medical, dental, and/or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA).
LTD & STD Disability (full‑time employees only), Life Insurance, Commuter, and Voluntary benefits
Valuable employee discounts on shipping, printing, and access to PerkSpot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more.
Free help with career development aspirations / training for all FedEx Office employees
General Duties and Responsibilities
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self‑service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Oversees shipping related services and activities
Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close out of POS
Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering and receiving supplies and inventory controls
All other duties as needed or required
Minimum Qualifications and Requirements
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications No preferred qualifications specified.
Pay $18.75 – $27.20 per hour.
Additional Details
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Printing Services
Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who require reasonable accommodations may email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
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