United States Cold Storage, Inc.
CUSTOMER ACCOUNT SPECIALIST
United States Cold Storage, Inc., Dallas, Texas, United States, 75215
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CUSTOMER ACCOUNT SPECIALIST
role at
United States Cold Storage, Inc.
3 days ago Be among the first 25 applicants
About Us USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.
Job Overview The Customer Account Specialist works closely with the CAS Lead/CAS Supervisor and the local USCS management team, contributing to sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation while maintaining a positive work environment. The role focuses on continuous improvement and assists in the oversight and implementation of office procedures and activities to meet customer and administrative support requirements.
Responsibilities
Assist in meeting customer service requirements, building good customer relationships, and ensuring all requests are responded to in the highest professional manner.
Provide administrative support to warehouse operations, including the timely and accurate processing of inbound/outbound activity, reports, order processing, documentation, and written/verbal/electronic communication.
Monitor inventory control functions: product rotation and recall, customer and carrier claims, reporting, customer requests, and record keeping.
Assist in training all new office employees.
Collaborate with company IT personnel to maximize utilization of USCS office operating systems and recommend improvements.
Ensure office sanitation, safety, and security activities comply with USCS, OSHA, and government standards.
Support administrative requirements such as reporting, sales proposals, accounts payable and receivable, and other general office functions.
Develop working relationships at all levels, leading and communicating as needed to maximize individual and team performance.
Job Specifics
Location, Department and Work Hours:
Reports To: CAS Supervisor
Travel Amount:
Job Type, EEO, and Job Code: Full-Time, Non-Exempt JOB CODE C2-20
Qualifications Education
High School Diploma, GED or equivalent
Experience
1 to 3 years preferred.
Excellent communication skills, written and oral.
PC, leadership and planning skills helpful.
Experience in AS400, SAP, Word, Excel, and PowerPoint preferred.
Experience with warehouse paperwork preferred.
Required Abilities
Physical effort associated with computer use, standing, walking, or lifting as needed.
Stand and walk for extended periods.
Use hands to handle tools or controls.
Attention to detail.
Effective communication, vision, and hearing essential for safety and productivity.
Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment.
Overtime availability essential due to demand.
Operate a registered motor vehicle if part of daily tasks.
Engage in frequent personal interaction and communication.
Possess strong arithmetic and reading skills.
Follow verbal and written instructions and company policies.
Be a self-starter, able to work independently and coordinate with others.
Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.
Standard Details
Maintain a professional demeanor in appearance and communications at all times.
Participate in staff and/or customer meetings as required.
Take initiative to prevent non-conformities related to product, process, and quality systems.
Identify and report issues related to product or processes.
Propose and implement solutions through appropriate channels.
Ensure solutions are effectively implemented.
Follow posted security procedures at all times while in the building.
Participate in safety and educational training programs.
Benefits
401K and Educational Assistance after 1 year.
Blue Cross Blue Shield available after 30 days of service, if elected.
Company Life Insurance.
A variety of additional benefits and perks.
Additional Information
This job description may not encompass all tasks necessary to complete the role.
Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Job Details Summary
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Warehousing and Storage
Referral Information Referrals increase your chances of interviewing at United States Cold Storage, Inc. by 2x
Sign in to set job alerts for “Customer Account Specialist” roles.
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CUSTOMER ACCOUNT SPECIALIST
role at
United States Cold Storage, Inc.
3 days ago Be among the first 25 applicants
About Us USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.
Job Overview The Customer Account Specialist works closely with the CAS Lead/CAS Supervisor and the local USCS management team, contributing to sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation while maintaining a positive work environment. The role focuses on continuous improvement and assists in the oversight and implementation of office procedures and activities to meet customer and administrative support requirements.
Responsibilities
Assist in meeting customer service requirements, building good customer relationships, and ensuring all requests are responded to in the highest professional manner.
Provide administrative support to warehouse operations, including the timely and accurate processing of inbound/outbound activity, reports, order processing, documentation, and written/verbal/electronic communication.
Monitor inventory control functions: product rotation and recall, customer and carrier claims, reporting, customer requests, and record keeping.
Assist in training all new office employees.
Collaborate with company IT personnel to maximize utilization of USCS office operating systems and recommend improvements.
Ensure office sanitation, safety, and security activities comply with USCS, OSHA, and government standards.
Support administrative requirements such as reporting, sales proposals, accounts payable and receivable, and other general office functions.
Develop working relationships at all levels, leading and communicating as needed to maximize individual and team performance.
Job Specifics
Location, Department and Work Hours:
Reports To: CAS Supervisor
Travel Amount:
Job Type, EEO, and Job Code: Full-Time, Non-Exempt JOB CODE C2-20
Qualifications Education
High School Diploma, GED or equivalent
Experience
1 to 3 years preferred.
Excellent communication skills, written and oral.
PC, leadership and planning skills helpful.
Experience in AS400, SAP, Word, Excel, and PowerPoint preferred.
Experience with warehouse paperwork preferred.
Required Abilities
Physical effort associated with computer use, standing, walking, or lifting as needed.
Stand and walk for extended periods.
Use hands to handle tools or controls.
Attention to detail.
Effective communication, vision, and hearing essential for safety and productivity.
Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment.
Overtime availability essential due to demand.
Operate a registered motor vehicle if part of daily tasks.
Engage in frequent personal interaction and communication.
Possess strong arithmetic and reading skills.
Follow verbal and written instructions and company policies.
Be a self-starter, able to work independently and coordinate with others.
Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.
Standard Details
Maintain a professional demeanor in appearance and communications at all times.
Participate in staff and/or customer meetings as required.
Take initiative to prevent non-conformities related to product, process, and quality systems.
Identify and report issues related to product or processes.
Propose and implement solutions through appropriate channels.
Ensure solutions are effectively implemented.
Follow posted security procedures at all times while in the building.
Participate in safety and educational training programs.
Benefits
401K and Educational Assistance after 1 year.
Blue Cross Blue Shield available after 30 days of service, if elected.
Company Life Insurance.
A variety of additional benefits and perks.
Additional Information
This job description may not encompass all tasks necessary to complete the role.
Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Job Details Summary
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Warehousing and Storage
Referral Information Referrals increase your chances of interviewing at United States Cold Storage, Inc. by 2x
Sign in to set job alerts for “Customer Account Specialist” roles.
#J-18808-Ljbffr