Lush Fresh Handmade Cosmetics
Assistant Manager - La Palmera
Lush Fresh Handmade Cosmetics, Corpus Christi, Texas, United States, 78417
Overview
Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush promotes from within As Assistant Manager, you bring Lush’s Leadership Practices into all elements of business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas; as second-in-command, the ASM will assume Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and attended to. Building the Brand: educate customers and staff on brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement. Product Passion: deepen product knowledge through ongoing learning and consistently make informed product recommendations. Driving Sales: demonstrate business acumen with an understanding of metrics, budgets and reports, and influence performance on the floor to deliver profitable results. Lead Fearlessly: support the team on the sales floor, answer questions, remove obstacles, problem-solve, and motivate to meet sales goals. Grow Talent: own development, seek feedback, and coach and lead by example to elevate skills and capabilities. Be Real: communicate needs and feedback openly and adapt to business requirements. Live with Purpose: engage the team to be inspired, motivated, and connected to brand values. Recruitment and Selection: assist in staffing the shop by networking, recruiting, hiring, and succession planning. Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices.
Operational Excellence
Policies and Procedures: support the manager to maintain compliance and ensure staff follow opening/closing, product integrity, respectful workplace, health and safety, and daily communication. Stock and Inventory: assist in training inventory staff to follow standards and rotation rules and manage ordering within budget to ensure availability of right products at the right times. Visuals and Merchandising: support development of a clean, well-presented store and adherence to merchandising standards to drive a consistent customer experience. Scheduling, Time and Attendance: ensure appropriate staffing levels at peak times and accurate recording of breaks and meals for wellbeing and payroll accuracy.
Qualifications
Required: 1-3 years managing or supervising in a retail environment Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Ability to work flexible hours, including holidays, evenings and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proficient in Excel, Microsoft Suite, and adaptable to other systems Basic HR skills in hiring, scheduling, training and performance management Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French or other languages
Compensation:
$21.37 USD/hour
Best of luck on your job search, and don’t forget to follow us to learn more!
#J-18808-Ljbffr
Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush promotes from within As Assistant Manager, you bring Lush’s Leadership Practices into all elements of business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas; as second-in-command, the ASM will assume Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and attended to. Building the Brand: educate customers and staff on brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement. Product Passion: deepen product knowledge through ongoing learning and consistently make informed product recommendations. Driving Sales: demonstrate business acumen with an understanding of metrics, budgets and reports, and influence performance on the floor to deliver profitable results. Lead Fearlessly: support the team on the sales floor, answer questions, remove obstacles, problem-solve, and motivate to meet sales goals. Grow Talent: own development, seek feedback, and coach and lead by example to elevate skills and capabilities. Be Real: communicate needs and feedback openly and adapt to business requirements. Live with Purpose: engage the team to be inspired, motivated, and connected to brand values. Recruitment and Selection: assist in staffing the shop by networking, recruiting, hiring, and succession planning. Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices.
Operational Excellence
Policies and Procedures: support the manager to maintain compliance and ensure staff follow opening/closing, product integrity, respectful workplace, health and safety, and daily communication. Stock and Inventory: assist in training inventory staff to follow standards and rotation rules and manage ordering within budget to ensure availability of right products at the right times. Visuals and Merchandising: support development of a clean, well-presented store and adherence to merchandising standards to drive a consistent customer experience. Scheduling, Time and Attendance: ensure appropriate staffing levels at peak times and accurate recording of breaks and meals for wellbeing and payroll accuracy.
Qualifications
Required: 1-3 years managing or supervising in a retail environment Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Ability to work flexible hours, including holidays, evenings and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proficient in Excel, Microsoft Suite, and adaptable to other systems Basic HR skills in hiring, scheduling, training and performance management Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French or other languages
Compensation:
$21.37 USD/hour
Best of luck on your job search, and don’t forget to follow us to learn more!
#J-18808-Ljbffr