Mount Sinai Medical Center
Credit Balance-Refund Clerk II
Mount Sinai Medical Center
Department CC019040 Patient Accounting
Job Description Summary As Mount Sinai grows, our commitment to providing high‑quality health care remains strong. The credit balance‑refund clerk plays a key role in ensuring accurate financial transactions, handling refunds, and maintaining patient and insurance balances. This position involves onboarding new staff, processing refund requests, reviewing credit balance reports, and coordinating with Accounts Payable and insurance companies.
Responsibilities
Assist in the onboarding and training of new staff related to system processes and workflows.
Facilitate refund processing and communicate with Accounts Payable as needed.
Review and correct the credit balances report daily.
Adjust accounts accurately according to contractual agreements daily.
Verify allowances for accuracy daily.
Request refunds for insurers or patients when there is an overpayment.
Check the refund requests made by vendors.
Process refund requests from all other areas of the Business Office.
Process transfers as needed.
Move balance within the different account buckets daily.
Refer accounts to appropriate areas when additional follow‑up is required.
Contact insurance companies for additional information as needed.
Advise management of situations requiring follow‑up to avoid future errors.
Handle all calls regarding refunds and resolve them as necessary.
Maintain the insurance and patient pending refunds list up‑to‑date.
Maintain a neat and clean working area.
Qualifications
License/Registration/Certification: Not applicable.
Education: High School graduate or equivalent level of training.
Experience: Two years of prior hospital or business office experience preferred.
Benefits
Health benefits
Life insurance
Long‑term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet insurance
Tuition reimbursement
Employee assistance program
Wellness program
On‑site housing for select positions and more!
#J-18808-Ljbffr
Department CC019040 Patient Accounting
Job Description Summary As Mount Sinai grows, our commitment to providing high‑quality health care remains strong. The credit balance‑refund clerk plays a key role in ensuring accurate financial transactions, handling refunds, and maintaining patient and insurance balances. This position involves onboarding new staff, processing refund requests, reviewing credit balance reports, and coordinating with Accounts Payable and insurance companies.
Responsibilities
Assist in the onboarding and training of new staff related to system processes and workflows.
Facilitate refund processing and communicate with Accounts Payable as needed.
Review and correct the credit balances report daily.
Adjust accounts accurately according to contractual agreements daily.
Verify allowances for accuracy daily.
Request refunds for insurers or patients when there is an overpayment.
Check the refund requests made by vendors.
Process refund requests from all other areas of the Business Office.
Process transfers as needed.
Move balance within the different account buckets daily.
Refer accounts to appropriate areas when additional follow‑up is required.
Contact insurance companies for additional information as needed.
Advise management of situations requiring follow‑up to avoid future errors.
Handle all calls regarding refunds and resolve them as necessary.
Maintain the insurance and patient pending refunds list up‑to‑date.
Maintain a neat and clean working area.
Qualifications
License/Registration/Certification: Not applicable.
Education: High School graduate or equivalent level of training.
Experience: Two years of prior hospital or business office experience preferred.
Benefits
Health benefits
Life insurance
Long‑term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet insurance
Tuition reimbursement
Employee assistance program
Wellness program
On‑site housing for select positions and more!
#J-18808-Ljbffr