Houston Methodist
FLSA STATUS
Exempt
QUALIFICATIONS EDUCATION
Bachelor’s degree in industrial engineering, process engineering, applied sciences or related field
Master’s degree in industrial engineering, process engineering, applied sciences or related field preferred
EXPERIENCE
Five years of experience in quality engineering/process improvement or related field; for internal employees may consider HM employee with four years of experience in quality engineering/process improvement or related field
Three years of experience in a healthcare environment preferred
LICENSES AND CERTIFICATIONS Required
SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates ability to design and lead organizational transformation – a blend of change management, coaching, and lean methodology
Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication)
Demonstrates a strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goals
Demonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to “take the reins”
Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving results
Demonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process waste
Demonstrates ability to function at a high level of self-direction
Demonstrates effective change management skills
ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS
Provides system level lean training throughout the organization on lean tools and lean management system.
Develops effective communication methods to keep staff and others informed about improvement/(re)design activities of the organization and department.
Works collaboratively to solve problems, improve processes, and integrate services with other departments.
Coaches Process Owners and Staff in the use of Daily Management System elements, Accountability Processes (huddles and performance reviews), Problem Solving and Waste elimination, Managing to Standard Work and Leader Standard Work.
SERVICE ESSENTIAL FUNCTIONS
Coaches and mentors team members and process owners to utilize a defined Kaizen/Lean process improvement methodology that analyzes and interprets data for decision making. Develops staff by assisting them to identify goals and opportunities for learning.
Manages multiple projects simultaneously.
Assists with interdisciplinary team leadership/facilitation and change management within targeted service areas. Leads teams independently as assigned.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Supports the quality and accreditation efforts of the organization by establishing system level clinical standard work instructions during Kaizen/Lean related activities. Works with accreditation and quality leaders to validate that all clinical procedures standard work instructions that guide and support patient care treatments and services are in alignment with quality and safety requirements.
Leverages best practices (internal & external) and projects across multiple departments.
Independently performs hospital and departmental work flow assessments/evaluations to identify improvement opportunities and determine data sets for evaluation/verification.
Assists Leadership in identifying key projects that will provide the optimum benefit in improving Houston Methodist processes and performance.
FINANCE ESSENTIAL FUNCTIONS
Captures cost benefits from each improvement activity.
Develops reports of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Provides compelling communication to executives throughout the organization and makes the business case for change related to Kaizen/Lean activities. Coaches and mentors executives to become good sponsors of change related to Kaizen/Lean events in each facility.
Actively seeks opportunities for self-improvement through self-awareness and feedback.
SUPPLEMENTAL REQUIREMENTS WORK ATTIRE
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
ON-CALL* Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
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QUALIFICATIONS EDUCATION
Bachelor’s degree in industrial engineering, process engineering, applied sciences or related field
Master’s degree in industrial engineering, process engineering, applied sciences or related field preferred
EXPERIENCE
Five years of experience in quality engineering/process improvement or related field; for internal employees may consider HM employee with four years of experience in quality engineering/process improvement or related field
Three years of experience in a healthcare environment preferred
LICENSES AND CERTIFICATIONS Required
SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates ability to design and lead organizational transformation – a blend of change management, coaching, and lean methodology
Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication)
Demonstrates a strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goals
Demonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to “take the reins”
Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving results
Demonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process waste
Demonstrates ability to function at a high level of self-direction
Demonstrates effective change management skills
ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS
Provides system level lean training throughout the organization on lean tools and lean management system.
Develops effective communication methods to keep staff and others informed about improvement/(re)design activities of the organization and department.
Works collaboratively to solve problems, improve processes, and integrate services with other departments.
Coaches Process Owners and Staff in the use of Daily Management System elements, Accountability Processes (huddles and performance reviews), Problem Solving and Waste elimination, Managing to Standard Work and Leader Standard Work.
SERVICE ESSENTIAL FUNCTIONS
Coaches and mentors team members and process owners to utilize a defined Kaizen/Lean process improvement methodology that analyzes and interprets data for decision making. Develops staff by assisting them to identify goals and opportunities for learning.
Manages multiple projects simultaneously.
Assists with interdisciplinary team leadership/facilitation and change management within targeted service areas. Leads teams independently as assigned.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Supports the quality and accreditation efforts of the organization by establishing system level clinical standard work instructions during Kaizen/Lean related activities. Works with accreditation and quality leaders to validate that all clinical procedures standard work instructions that guide and support patient care treatments and services are in alignment with quality and safety requirements.
Leverages best practices (internal & external) and projects across multiple departments.
Independently performs hospital and departmental work flow assessments/evaluations to identify improvement opportunities and determine data sets for evaluation/verification.
Assists Leadership in identifying key projects that will provide the optimum benefit in improving Houston Methodist processes and performance.
FINANCE ESSENTIAL FUNCTIONS
Captures cost benefits from each improvement activity.
Develops reports of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Provides compelling communication to executives throughout the organization and makes the business case for change related to Kaizen/Lean activities. Coaches and mentors executives to become good sponsors of change related to Kaizen/Lean events in each facility.
Actively seeks opportunities for self-improvement through self-awareness and feedback.
SUPPLEMENTAL REQUIREMENTS WORK ATTIRE
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
ON-CALL* Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
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