Kolter Hospitality
3 days ago Be among the first 25 applicants
This range is provided by Kolter Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $14.50/hr - $14.50/hr
Overview A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.
Performance Expectations
Assist guests with check-in and check-out processes.
Coordinate all guest requests.
Inform guests of hotel services, features and room amenities.
Welcome the guest by name whenever possible.
Follow the hotel’s rate structures, discounts and sell/upsell strategies.
Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Cancel room reservations according to policy.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company.
Passionately provide personalized guest service.
Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Administrative
Industries
Hospitality
#J-18808-Ljbffr
This range is provided by Kolter Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $14.50/hr - $14.50/hr
Overview A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.
Performance Expectations
Assist guests with check-in and check-out processes.
Coordinate all guest requests.
Inform guests of hotel services, features and room amenities.
Welcome the guest by name whenever possible.
Follow the hotel’s rate structures, discounts and sell/upsell strategies.
Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Cancel room reservations according to policy.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company.
Passionately provide personalized guest service.
Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Administrative
Industries
Hospitality
#J-18808-Ljbffr