Comerica Bank
What we can offer you:
Career Growth -- promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time
Employees Health, Dental, Vision
401k match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker‑readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.
Position Responsibilities Customer Experience: Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests and must successfully complete Comerica's Teller Training Program. Follow company policies, procedures, regulations and security procedures, and complete necessary documents. Use the provided electronics to document all transactions during the shift and reconcile all transactions at the end of the shift. Maintain customer confidence and protect bank operations by keeping information confidential. Resolve basic customer complaints and impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Marketing Activities: Complete assigned daily planning activities and act as a digital ambassador to transition customers to digital solutions. Provide customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how‑to use products and services and follow up on a timely basis.
Operational Risk: Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Complete required compliance‑related training and adhere to all Banking Center Risk Assessment and Compliance Standards to control and mitigate losses.
Partnership: Consistently impact the efforts that improve Banking Center collaboration and identify opportunities to add value to customers by introducing them to partners.
Position Qualifications
6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
1 year of experience in customer service
1 year of experience with personal computer, systems data entry or internet search
Preferred Qualifications
Cash handling experience in a retail or financial services environment
Proficient with utilizing and navigating a computer system
Work Best Category:
Category A - 100% in the office
Hours:
8:30am-5:30pm Monday-Friday; 8:30am-12:30pm Saturday; work hours will be scheduled during the hours listed.
Salary:
To Be Determined Based on Individual Experience
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
#J-18808-Ljbffr
Career Growth -- promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time
Employees Health, Dental, Vision
401k match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker‑readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.
Position Responsibilities Customer Experience: Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests and must successfully complete Comerica's Teller Training Program. Follow company policies, procedures, regulations and security procedures, and complete necessary documents. Use the provided electronics to document all transactions during the shift and reconcile all transactions at the end of the shift. Maintain customer confidence and protect bank operations by keeping information confidential. Resolve basic customer complaints and impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Marketing Activities: Complete assigned daily planning activities and act as a digital ambassador to transition customers to digital solutions. Provide customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how‑to use products and services and follow up on a timely basis.
Operational Risk: Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Complete required compliance‑related training and adhere to all Banking Center Risk Assessment and Compliance Standards to control and mitigate losses.
Partnership: Consistently impact the efforts that improve Banking Center collaboration and identify opportunities to add value to customers by introducing them to partners.
Position Qualifications
6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
1 year of experience in customer service
1 year of experience with personal computer, systems data entry or internet search
Preferred Qualifications
Cash handling experience in a retail or financial services environment
Proficient with utilizing and navigating a computer system
Work Best Category:
Category A - 100% in the office
Hours:
8:30am-5:30pm Monday-Friday; 8:30am-12:30pm Saturday; work hours will be scheduled during the hours listed.
Salary:
To Be Determined Based on Individual Experience
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
#J-18808-Ljbffr