O'Reilly Auto Parts
The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.
Responsibilities
Follow and promote all company customer service programs, such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, and other operational tasks.
Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, and related activities.
Operate brake lathe and other store test equipment as trained and required.
Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
Perform any other duties as assigned.
Qualifications
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Compensation and Benefits
Competitive wages and paid time off.
Stock purchase plan and 401(k) with employer contributions starting Day One.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option and provide your requested accommodation and position details.
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Responsibilities
Follow and promote all company customer service programs, such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, and other operational tasks.
Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, and related activities.
Operate brake lathe and other store test equipment as trained and required.
Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
Perform any other duties as assigned.
Qualifications
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish is highly desired).
Compensation and Benefits
Competitive wages and paid time off.
Stock purchase plan and 401(k) with employer contributions starting Day One.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option and provide your requested accommodation and position details.
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