MGM Resorts International
Skylofts Concierge - MGM Grand page is loaded## Skylofts Concierge - MGM Grandlocations:
Property - MGM Grand Las Vegastime type:
Part timeposted on:
Posted Todayjob requisition id:
270527Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**
As an Skylofts Concierge, you will deliver personalized, five-star service to VIP guests, creating memorable experiences that exceed expectations. From handling reservations and planning itineraries to providing expert recommendations and resolving guest concerns, you’ll ensure every detail of their stay is seamless and unforgettable.**THE STARTING RATE:** $22.00 per hour + tips
**THE DAY-TO-DAY:*** Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes* Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services* Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests* Be able to describe, solicit and enroll guests in the MGM Rewards Representative loyalty program* Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions* Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction* Assist in planning and creating itineraries for all incoming hotel guests* Greet guests upon arrival at the curb and escort them into the lounge for their registration needs* Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email* Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions**THE IDEAL CANDIDATE:*** High School Diploma or GED required* 1+ years of prior relevant experience required* 1+ years of prior relevant VIP Services, Front Desk, or Concierge experience preferred* Previous experience working in a similar resort setting**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr
Property - MGM Grand Las Vegastime type:
Part timeposted on:
Posted Todayjob requisition id:
270527Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**
As an Skylofts Concierge, you will deliver personalized, five-star service to VIP guests, creating memorable experiences that exceed expectations. From handling reservations and planning itineraries to providing expert recommendations and resolving guest concerns, you’ll ensure every detail of their stay is seamless and unforgettable.**THE STARTING RATE:** $22.00 per hour + tips
**THE DAY-TO-DAY:*** Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes* Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services* Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests* Be able to describe, solicit and enroll guests in the MGM Rewards Representative loyalty program* Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions* Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction* Assist in planning and creating itineraries for all incoming hotel guests* Greet guests upon arrival at the curb and escort them into the lounge for their registration needs* Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email* Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions**THE IDEAL CANDIDATE:*** High School Diploma or GED required* 1+ years of prior relevant experience required* 1+ years of prior relevant VIP Services, Front Desk, or Concierge experience preferred* Previous experience working in a similar resort setting**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr