Walgreens
Join to apply for the
Pharmacy Customer Service Associate
role at
Walgreens
This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $16.00/hr - $18.00/hr
Responsibilities
Model and deliver a distinctive and delightful customer experience.
Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
Assist the pharmacist, under direct supervision, in the practice of pharmacy. Use pharmacy systems to obtain patient and drug information and process prescriptions.
Engage customers and patients by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
Share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
Provide customers with courteous, friendly, fast, and efficient service; recommend items for sale to customer and recommend trade‑up and/or companion items.
Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed. Take customer to OTC aisle when possible to assist in locating products.
Keep counters and shelves clean and well merchandised, take inventory, and maintain records. Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
Perform duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Process (correct and resubmit) manual claims for third party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.
Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed.
Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures; assist in stock rotation using the first in, first out method and restock outs.
Have working knowledge of store systems and store equipment.
Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assume web pick‑up responsibilities (monitor orders in Picture Care Plus, fill orders, deliver orders to customers as they arrive at store).
Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Comply with all company policies and procedures; maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Training & Personal Development
Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click
jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 - $18 / Hourly
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at Walgreens by 2x
Sign in to set job alerts for “Customer Service Specialist” roles. Patient Services Assistant - West Branch Health Park Patient Services Assistant - Family Medicine (Gladwin) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Pharmacy Customer Service Associate
role at
Walgreens
This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $16.00/hr - $18.00/hr
Responsibilities
Model and deliver a distinctive and delightful customer experience.
Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
Assist the pharmacist, under direct supervision, in the practice of pharmacy. Use pharmacy systems to obtain patient and drug information and process prescriptions.
Engage customers and patients by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
Share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
Provide customers with courteous, friendly, fast, and efficient service; recommend items for sale to customer and recommend trade‑up and/or companion items.
Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed. Take customer to OTC aisle when possible to assist in locating products.
Keep counters and shelves clean and well merchandised, take inventory, and maintain records. Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
Perform duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Process (correct and resubmit) manual claims for third party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.
Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed.
Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures; assist in stock rotation using the first in, first out method and restock outs.
Have working knowledge of store systems and store equipment.
Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assume web pick‑up responsibilities (monitor orders in Picture Care Plus, fill orders, deliver orders to customers as they arrive at store).
Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Comply with all company policies and procedures; maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Training & Personal Development
Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click
jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 - $18 / Hourly
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at Walgreens by 2x
Sign in to set job alerts for “Customer Service Specialist” roles. Patient Services Assistant - West Branch Health Park Patient Services Assistant - Family Medicine (Gladwin) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr