Bexar County
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Bexar County Spanish Archivestime type:
Full timeposted on:
Posted 16 Days Agojob requisition id:
JR100040**Job Title**Support Services Specialist I**Pay Rate**United States of America (Salary)**Time Type**Full time**Summary**Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities.
This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.**Duties and Responsibilities:*** Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability* Provides end user computing equipment, software applications, and infrastructure support* Troubleshoots and communicates with end users via software tools, telephone, or in person* Installs and relocates end user computing equipment* Performs preventative maintenance work on end user computing equipment* Maintains accurate records of software/hardware installation and relocation;* Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem* Simulates or recreates user problems to resolve operating difficulties* Responds to after-hour calls as needed to support service tickets* Recommends systems modifications to reduce user problems* Ensure appropriate handling and inventory of computing peripheral devices* Refers more complex problems to intermediate and/or senior level information technology staff* Performs other related technology duties and projects as assigned**Minimum Qualifications:*** Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience* Good knowledge of software packages and operating systems* Skill in training user on commercial software packages; skill in troubleshooting and repairing end user computing equipment; skill in installing hardware and software; skill in completing routine upgrades and repairs on personal computers; skill in logical problem solving; ability to recognize problems and recommend solutions* Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public* Demonstrates technological intuitiveness* Must secure and maintain a favorable background investigation and clearance* Must clear a pre-employment physical and a pre-employment drug screen test* Must have available transportation during entire workday* Required to travel to remote sites within Bexar County* Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance* Required to be on call 24 hours* May be required to work more than 40 hours during the workweek* May be required to work weekends* This position may need to satisfy the requirement of completing and passing an assessment during the employment process**Working Environment and Physical Demands:*** Constantly working in indoor / telework conditions* Frequently moves items weighing up to 10-15 pounds* Occasionally moves objects weighing up to 50 pounds* Occasionally move about the office / telework office* Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner* Constantly operates a computer and other office productivity machinery* Positions self to perform essential functions of the job in an office / telework environment
Must be able to remain in a stationary position* Flexibility to achieve performance excellence in a telework arrangement* Maintains County-issued equipment, software, data and supplies**Working With Bexar County**Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.*Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.**We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*### Get In TouchIntroduce yourself to our recruiters, and we'll reach out if a suitable role becomes available. #J-18808-Ljbffr
Bexar County Spanish Archivestime type:
Full timeposted on:
Posted 16 Days Agojob requisition id:
JR100040**Job Title**Support Services Specialist I**Pay Rate**United States of America (Salary)**Time Type**Full time**Summary**Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities.
This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.**Duties and Responsibilities:*** Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability* Provides end user computing equipment, software applications, and infrastructure support* Troubleshoots and communicates with end users via software tools, telephone, or in person* Installs and relocates end user computing equipment* Performs preventative maintenance work on end user computing equipment* Maintains accurate records of software/hardware installation and relocation;* Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem* Simulates or recreates user problems to resolve operating difficulties* Responds to after-hour calls as needed to support service tickets* Recommends systems modifications to reduce user problems* Ensure appropriate handling and inventory of computing peripheral devices* Refers more complex problems to intermediate and/or senior level information technology staff* Performs other related technology duties and projects as assigned**Minimum Qualifications:*** Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience* Good knowledge of software packages and operating systems* Skill in training user on commercial software packages; skill in troubleshooting and repairing end user computing equipment; skill in installing hardware and software; skill in completing routine upgrades and repairs on personal computers; skill in logical problem solving; ability to recognize problems and recommend solutions* Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public* Demonstrates technological intuitiveness* Must secure and maintain a favorable background investigation and clearance* Must clear a pre-employment physical and a pre-employment drug screen test* Must have available transportation during entire workday* Required to travel to remote sites within Bexar County* Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance* Required to be on call 24 hours* May be required to work more than 40 hours during the workweek* May be required to work weekends* This position may need to satisfy the requirement of completing and passing an assessment during the employment process**Working Environment and Physical Demands:*** Constantly working in indoor / telework conditions* Frequently moves items weighing up to 10-15 pounds* Occasionally moves objects weighing up to 50 pounds* Occasionally move about the office / telework office* Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner* Constantly operates a computer and other office productivity machinery* Positions self to perform essential functions of the job in an office / telework environment
Must be able to remain in a stationary position* Flexibility to achieve performance excellence in a telework arrangement* Maintains County-issued equipment, software, data and supplies**Working With Bexar County**Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.*Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.**We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*### Get In TouchIntroduce yourself to our recruiters, and we'll reach out if a suitable role becomes available. #J-18808-Ljbffr