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WS Management Inc.

Restaurant Server/Banquet Support (Part-Time) Hilton Garden Inn Sacramento Airpo

WS Management Inc., Sacramento, California, United States, 95828

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Restaurant Server/Banquet Support (Part-Time) Hilton Garden Inn Sacramento Airport Natomas Join to apply for the

Restaurant Server/Banquet Support (Part-Time) Hilton Garden Inn Sacramento Airport Natomas

role at

WS Management Inc.

Position Summary As a Restaurant Server and Banquet Assistant/Server, you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as our dishes while leaving them hungry for more. During banquets you may assist with set up, clean up, serving and the overall customer experience to excellent service. This is a dual role and incumbent will provide full support and remarkable customer service to the dining venue as well as banquet events.

Duties/Responsibilities

Provide exceptional tableside service to our Restaurant guests and banquet clients/guests

Welcome guests, take drink and food orders correctly

Be able to explain all specials, and answer questions on all menu items

Provide wine suggestions that are compatible with their order

Ensure all plates and drinks delivered to guests exceed their expectations

Follow-up with each guest after they've started their meal to ensure they have everything they need and are satisfied with their order

Work with the kitchen to ensure food service is timely, especially during high volume periods

If the guest has a concern/problem, ensure they are completely satisfied and tell the manager so he/she can ensure guest satisfaction as well

Complete side work (i.e., rolling flatware) as assigned and in a timely manner

Ensure guests orders are correctly entered into the Point-of-Sale system

"Table touch" to ensure guest satisfaction is met and guests feel welcome and invited to return

Collect money from guests, makes change, and records transactions on guest receipts accurately

Ensures charges and covers are correctly entered into the Point of Sale system

Obtains guest signatures on room charges and credit vouchers. Completes accounting closing procedures required

Respond professionally to guest issues

Must be open to job sharing and supporting the hotel team

Assist with clean up, set up, and service for banquets

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Seniority level

Entry level

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Hospitality

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