Aptonet
Role Summary
Leidos is seeking a customer-focused
Tier 2 Deskside/System Technician
to provide
on-site 7x24x365 deskside and systems support
for the U.S. Nuclear Regulatory Commission (NRC). This role supports NRC end users—specifically NSIR users—at the primary site in
Rockville, MD , with required travel to
Mount Weather, Bluemont, VA
as needed. The position operates in a fast-paced government environment and requires hands‑on technical support, strong communication skills, and the ability to work under tight schedules.
Key Responsibilities
Serve as the
primary on‑site point of contact
for Tier 2 deskside engineering and break/fix support for desktop and laptop devices.
Provide
non-disruptive deskside support
for deployment of
Windows 10 and Windows 11
configured hardware.
Configure, deploy, maintain, and support
laptops, desktops, thin clients, and mobile devices , including associated peripherals.
Perform
hardware and software procurement, deployment, asset control, and disposal
activities.
Maintain and support a
high‑availability environment
using virtualization and redundancy best practices.
Perform
systems maintenance , including software upgrades, backups, recovery, and file maintenance.
Review systems weekly for
critical updates , including preparation for exercises and response to emerging threats.
Provide
on‑call after‑hours support
for Production Operating Environment (POE) system issues as required.
Support
practice, mock, and real DR/COOP exercises
on‑site.
Liaise with
Tier 3 teams
for changes, upgrades, and escalations.
Document all incidents, resolutions, and activities in
ServiceNow ITSM , meeting defined resolution‑time standards.
Escalate issues to leads or management when solutions are unclear.
Provide guided hands‑on network or system support for site‑specific customer needs.
Perform duties that may require
heavy lifting and movement of IT equipment .
Communicate effectively with end users and provide status updates to Leidos and customer representatives.
Required Technical Skills
Hands‑on experience deploying
Dell laptop and desktop devices
using
Windows 10 and Windows 11 images .
Experience using
ServiceNow ITSM
for ticketing, CMDB updates, and documentation.
Knowledge of
Microsoft Office Suite .
Strong
analytical and troubleshooting skills , including diagnosing patch‑related issues.
Ability to ensure
workstation compliance
with security patches and requirements.
Strong documentation skills for troubleshooting, failed patch deployments, and remediation reporting.
Preferred / Nice‑to‑Have Skills
Experience in:
Software testing
System administration
IT operations
Enterprise IT environments
Patch deployment and validation
Certifications (or proficiency toward):
CompTIA A+
CompTIA Security+
CompTIA Network+
Microsoft certifications
Ability to obtain
ITIL 4 Foundation certification
Qualifications & Experience
Bachelor’s degree with 3+ years of relevant experience , or equivalent experience in lieu of a degree.
Excellent customer communication, organizational, and time‑management skills.
Comfortable working in a
government on‑site environment
with no telework.
Ability to travel as needed between
Rockville, MD
and
Bluemont, VA .
U.S. Citizenship or U.S. Permanent Residency required .
Must be able to obtain and maintain an
NRC Public Trust Security Clearance
prior to start (process may take 1–4 months).
Position is covered under the
Service Contract Act (SCA)
and includes required Health & Welfare provisions.
About the Team / Company Leidos provides mission‑critical IT services supporting federal customers. This role supports the NRC in a collaborative, high‑performing technical environment where career development, problem‑solving, and professional growth are encouraged. Team members gain valuable experience in enterprise IT operations, customer‑facing support, and government IT environments while delivering unmatched service to end user.
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Leidos is seeking a customer-focused
Tier 2 Deskside/System Technician
to provide
on-site 7x24x365 deskside and systems support
for the U.S. Nuclear Regulatory Commission (NRC). This role supports NRC end users—specifically NSIR users—at the primary site in
Rockville, MD , with required travel to
Mount Weather, Bluemont, VA
as needed. The position operates in a fast-paced government environment and requires hands‑on technical support, strong communication skills, and the ability to work under tight schedules.
Key Responsibilities
Serve as the
primary on‑site point of contact
for Tier 2 deskside engineering and break/fix support for desktop and laptop devices.
Provide
non-disruptive deskside support
for deployment of
Windows 10 and Windows 11
configured hardware.
Configure, deploy, maintain, and support
laptops, desktops, thin clients, and mobile devices , including associated peripherals.
Perform
hardware and software procurement, deployment, asset control, and disposal
activities.
Maintain and support a
high‑availability environment
using virtualization and redundancy best practices.
Perform
systems maintenance , including software upgrades, backups, recovery, and file maintenance.
Review systems weekly for
critical updates , including preparation for exercises and response to emerging threats.
Provide
on‑call after‑hours support
for Production Operating Environment (POE) system issues as required.
Support
practice, mock, and real DR/COOP exercises
on‑site.
Liaise with
Tier 3 teams
for changes, upgrades, and escalations.
Document all incidents, resolutions, and activities in
ServiceNow ITSM , meeting defined resolution‑time standards.
Escalate issues to leads or management when solutions are unclear.
Provide guided hands‑on network or system support for site‑specific customer needs.
Perform duties that may require
heavy lifting and movement of IT equipment .
Communicate effectively with end users and provide status updates to Leidos and customer representatives.
Required Technical Skills
Hands‑on experience deploying
Dell laptop and desktop devices
using
Windows 10 and Windows 11 images .
Experience using
ServiceNow ITSM
for ticketing, CMDB updates, and documentation.
Knowledge of
Microsoft Office Suite .
Strong
analytical and troubleshooting skills , including diagnosing patch‑related issues.
Ability to ensure
workstation compliance
with security patches and requirements.
Strong documentation skills for troubleshooting, failed patch deployments, and remediation reporting.
Preferred / Nice‑to‑Have Skills
Experience in:
Software testing
System administration
IT operations
Enterprise IT environments
Patch deployment and validation
Certifications (or proficiency toward):
CompTIA A+
CompTIA Security+
CompTIA Network+
Microsoft certifications
Ability to obtain
ITIL 4 Foundation certification
Qualifications & Experience
Bachelor’s degree with 3+ years of relevant experience , or equivalent experience in lieu of a degree.
Excellent customer communication, organizational, and time‑management skills.
Comfortable working in a
government on‑site environment
with no telework.
Ability to travel as needed between
Rockville, MD
and
Bluemont, VA .
U.S. Citizenship or U.S. Permanent Residency required .
Must be able to obtain and maintain an
NRC Public Trust Security Clearance
prior to start (process may take 1–4 months).
Position is covered under the
Service Contract Act (SCA)
and includes required Health & Welfare provisions.
About the Team / Company Leidos provides mission‑critical IT services supporting federal customers. This role supports the NRC in a collaborative, high‑performing technical environment where career development, problem‑solving, and professional growth are encouraged. Team members gain valuable experience in enterprise IT operations, customer‑facing support, and government IT environments while delivering unmatched service to end user.
#J-18808-Ljbffr