TEKsystems
Member Service Representative (MSR) - Level I
TEKsystems, Pensacola, Florida, United States, 32573
Member Service Representative (MSR) Level I – Pensacola, FL
Location:
Pensacola, FL Start Date:
02/17/2026 Training Schedule:
7:30 AM – 4:00 PM CST (Onsite Only) Work Schedule (Hybrid/Onsite):
Between 10:30 AM – 11:00 PM CST (8.5‑hour shifts within a 9.5‑hour window)
About the Role We are seeking dependable and service‑driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution‑oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account‑related inquiries quickly and accurately while delivering exceptional customer service.
What You’ll Do
Handle inbound calls and assist members with account servicing needs
Navigate multiple systems to research and resolve account concerns
Provide exceptional customer service and support
Maintain accurate documentation and follow compliance procedures
What We’re Looking For
Strong communication and problem‑solving skills
Ability to multitask and work efficiently in a high‑volume environment
Comfortable using multiple systems and tools to assist members
Reliable and punctual, especially during training
Job Type & Location This is a Contract to Hire position based out of Pensacola, FL.
Pay and Benefits The pay range for this position is $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Potential benefits include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Pensacola, FL.
Application Deadline This position is anticipated to close on Jan 19, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and a leading provider of business and technology services, serving over 6,000 clients, including 80% of the Fortune 500 across North America, Europe and Asia.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Pensacola, FL Start Date:
02/17/2026 Training Schedule:
7:30 AM – 4:00 PM CST (Onsite Only) Work Schedule (Hybrid/Onsite):
Between 10:30 AM – 11:00 PM CST (8.5‑hour shifts within a 9.5‑hour window)
About the Role We are seeking dependable and service‑driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution‑oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account‑related inquiries quickly and accurately while delivering exceptional customer service.
What You’ll Do
Handle inbound calls and assist members with account servicing needs
Navigate multiple systems to research and resolve account concerns
Provide exceptional customer service and support
Maintain accurate documentation and follow compliance procedures
What We’re Looking For
Strong communication and problem‑solving skills
Ability to multitask and work efficiently in a high‑volume environment
Comfortable using multiple systems and tools to assist members
Reliable and punctual, especially during training
Job Type & Location This is a Contract to Hire position based out of Pensacola, FL.
Pay and Benefits The pay range for this position is $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Potential benefits include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Pensacola, FL.
Application Deadline This position is anticipated to close on Jan 19, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and a leading provider of business and technology services, serving over 6,000 clients, including 80% of the Fortune 500 across North America, Europe and Asia.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr