JLL
Job Overview
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This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals.
Responsibilities
Research required information using available resources
Identify and elevate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail‑oriented
Qualifications
Educated in facilities management, building, business or other related fields
Years of relevant experience preferred
2+ years’ experience with Facility or Property Administration preferred
Strong call center experience
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Compensation $21.42 per hour
Shift Monday-Friday, 8:00am-4:00pm
Seniority level Entry level
Employment type Full‑time
Job function Other
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This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals.
Responsibilities
Research required information using available resources
Identify and elevate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail‑oriented
Qualifications
Educated in facilities management, building, business or other related fields
Years of relevant experience preferred
2+ years’ experience with Facility or Property Administration preferred
Strong call center experience
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Compensation $21.42 per hour
Shift Monday-Friday, 8:00am-4:00pm
Seniority level Entry level
Employment type Full‑time
Job function Other
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