City Furniture
PEOPLE SERVICES ADVISOR - ON-SITE TAMARAC & MIAMI
City Furniture, Florida, New York, United States
Who We Are…
With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a
family-spirited
organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!
Our
Vision
is to be the home store.
Our
Purpose
is to enrich people’s lives and make the world a better place.
Our
Mission
is to provide quality home furnishings, at excellent values, in an exciting and fun environment.
Our
Values : Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back
What This Role Is… As a
People Services Advisor , the primary function of this position is to serve as the first point of contact for Associates and Leaders seeking HR support, providing timely, accurate, and professional assistance via phone, email, UKG, and in-person. This role is responsible for addressing a wide range of HR-related inquiries, resolving issues, and ensuring Associates receive clear guidance on policies, processes, and programs while delivering an exceptional positive Associate experience. Your contributions will ensure the success of the HR Shared Services team within the Human Resources & Development department at CITY Furniture.
Position Title: People Services Advisor
Reports To: Managing Director of HR Shared Services
Location: On-site Tamarac Corporate Office and Miami Distribution Center
Department/Sub-Department: Human Resources/ HR Shared Services
Hourly pay range: $20 - $23
What You’ll Do… As a People Services Advisor, your primary responsibilities will be to:
Serve as the primary point of contact for all inbound inquiries received via phone, email, and UKG inquiries pertaining to HR policies and procedures, benefits, Associate records, payroll, leave of absences and other employment-related topics. Serve as the primary point of contact for these same inquiries in-person in the People Services Center. Resolve inquiries timely and independently utilizing policies and procedures, in addition to other resources. Determine root cause of an inquiry/ issue and provide appropriate guidance. Forward escalated inquires to the next tier when applicable.
Document details of all inquiries, including follow-up and resolution. Utilize InContact and HR Help in UKG.
Identify opportunities for improvement, submit and implement suggestions. Update knowledge base in UKG, including articles and forms when necessary.
Additional duties and responsibilities as a People Services Advisor:
Participates in special projects as requested.
Adheres to all assigned Standard Work and Role and Responsibilities for your role.
* Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19).
What We’re Looking For…
Competencies and Job Specific Skills
Problem Solver
Results Oriented
Metrics Driven
Effective Communicator
Strong interpersonal skills
Customer Focused
Time Management
Strong understanding of company policies, process, benefits, and org structure
What’s Required…
Education & Work Experience
Bachelor’s Degree from an accredited institution preferred
1 year of Human Resource experience
Work Environment & Schedule
Monday through Friday
Limited early morning and evening hours based on business needs
On-site in Corporate Office and Miami Distribution Center
Minimal Travel within CITY’s operating areas
Physical Requirements
Limited light lifting, standing, walking, and prolonged sitting
Technology Requirements
Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
Trello
UKG
Certifications / Licenses
PHR or SHRM Certification preferred
Valid Florida Driver’s License
What Benefits You’ll Receive…
Competitive and Transparent Compensation
Visibility into all Associate-level pay ranges within your department
Opportunity for performance-based and profit sharing bonuses
Associate Well-being
Workforce and Demand Planning for Leveled Workload
Paid Vacation & Sick Time
Paid Parental leave
Opportunity for Flexible Work Environment and Schedule (varies by department and role)
Community involvement and volunteer opportunities
Health Benefits
Free virtual healthcare services (for Associates enrolled in our medical plans)
Medical options include Employer-funded HSA options
Vision to support your eye health and well-being
100% Employer-paid Dental option available to all Associate
Employee Assistance Program (EAP)
Life & Disability Insurance 100% employer-sponsored options
Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
Retirement Benefits
401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
Roth 401K Option
Financial Wellness webinars
Growth Opportunities
90% Promote from Within
Access to various training for professional development
Individual Development Plan (IDP) (varies by department)
Associate Purchase Discount Program
And so much more….
Are Your Excited?… Here are your next steps:
Apply
Submit your application and resume
Application Review
A CITY Furniture Recruiter will carefully review your qualifications
Virtual Interview
Complete your short video interview with our AI Virtual Assistant, Zara
Recruiter Review
Your interview will be reviewed by a recruiter
Recruiter Follow up
A recruiter will contact you by phone to discuss next steps and answer any questions you may have
Hiring Manager Interview
Meet with the hiring manager for an in-person interview
CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team. Job description is not an employment contract.
#J-18808-Ljbffr
family-spirited
organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!
Our
Vision
is to be the home store.
Our
Purpose
is to enrich people’s lives and make the world a better place.
Our
Mission
is to provide quality home furnishings, at excellent values, in an exciting and fun environment.
Our
Values : Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back
What This Role Is… As a
People Services Advisor , the primary function of this position is to serve as the first point of contact for Associates and Leaders seeking HR support, providing timely, accurate, and professional assistance via phone, email, UKG, and in-person. This role is responsible for addressing a wide range of HR-related inquiries, resolving issues, and ensuring Associates receive clear guidance on policies, processes, and programs while delivering an exceptional positive Associate experience. Your contributions will ensure the success of the HR Shared Services team within the Human Resources & Development department at CITY Furniture.
Position Title: People Services Advisor
Reports To: Managing Director of HR Shared Services
Location: On-site Tamarac Corporate Office and Miami Distribution Center
Department/Sub-Department: Human Resources/ HR Shared Services
Hourly pay range: $20 - $23
What You’ll Do… As a People Services Advisor, your primary responsibilities will be to:
Serve as the primary point of contact for all inbound inquiries received via phone, email, and UKG inquiries pertaining to HR policies and procedures, benefits, Associate records, payroll, leave of absences and other employment-related topics. Serve as the primary point of contact for these same inquiries in-person in the People Services Center. Resolve inquiries timely and independently utilizing policies and procedures, in addition to other resources. Determine root cause of an inquiry/ issue and provide appropriate guidance. Forward escalated inquires to the next tier when applicable.
Document details of all inquiries, including follow-up and resolution. Utilize InContact and HR Help in UKG.
Identify opportunities for improvement, submit and implement suggestions. Update knowledge base in UKG, including articles and forms when necessary.
Additional duties and responsibilities as a People Services Advisor:
Participates in special projects as requested.
Adheres to all assigned Standard Work and Role and Responsibilities for your role.
* Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19).
What We’re Looking For…
Competencies and Job Specific Skills
Problem Solver
Results Oriented
Metrics Driven
Effective Communicator
Strong interpersonal skills
Customer Focused
Time Management
Strong understanding of company policies, process, benefits, and org structure
What’s Required…
Education & Work Experience
Bachelor’s Degree from an accredited institution preferred
1 year of Human Resource experience
Work Environment & Schedule
Monday through Friday
Limited early morning and evening hours based on business needs
On-site in Corporate Office and Miami Distribution Center
Minimal Travel within CITY’s operating areas
Physical Requirements
Limited light lifting, standing, walking, and prolonged sitting
Technology Requirements
Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
Trello
UKG
Certifications / Licenses
PHR or SHRM Certification preferred
Valid Florida Driver’s License
What Benefits You’ll Receive…
Competitive and Transparent Compensation
Visibility into all Associate-level pay ranges within your department
Opportunity for performance-based and profit sharing bonuses
Associate Well-being
Workforce and Demand Planning for Leveled Workload
Paid Vacation & Sick Time
Paid Parental leave
Opportunity for Flexible Work Environment and Schedule (varies by department and role)
Community involvement and volunteer opportunities
Health Benefits
Free virtual healthcare services (for Associates enrolled in our medical plans)
Medical options include Employer-funded HSA options
Vision to support your eye health and well-being
100% Employer-paid Dental option available to all Associate
Employee Assistance Program (EAP)
Life & Disability Insurance 100% employer-sponsored options
Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
Retirement Benefits
401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
Roth 401K Option
Financial Wellness webinars
Growth Opportunities
90% Promote from Within
Access to various training for professional development
Individual Development Plan (IDP) (varies by department)
Associate Purchase Discount Program
And so much more….
Are Your Excited?… Here are your next steps:
Apply
Submit your application and resume
Application Review
A CITY Furniture Recruiter will carefully review your qualifications
Virtual Interview
Complete your short video interview with our AI Virtual Assistant, Zara
Recruiter Review
Your interview will be reviewed by a recruiter
Recruiter Follow up
A recruiter will contact you by phone to discuss next steps and answer any questions you may have
Hiring Manager Interview
Meet with the hiring manager for an in-person interview
CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team. Job description is not an employment contract.
#J-18808-Ljbffr