Walman
Representative - Customer Service (Order Clerk) / 2nd shift
Walman, Evansville, Indiana, United States, 47725
Representative - Customer Service (Order Clerk) / 2nd shift at Walman
Requisition ID: 913009, Store #: WM0088 Optical Order Entry EVANS
Position: Full‑Time
Overview Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
General Function The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
Major Duties and Responsibilities
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Receive, sort, clean, and repackage overstock and defective lenses, frames and accessories for return to vendors, ensuring the products meet manufacturer return policy and documenting returns.
Assist in assembly, packaging, premium inclusion, and marking of frames for monthly auto‑kit mailings, maintaining customer lists for auto‑ship accounts.
Use a PC to retrieve customer information, stock status, order status, and make changes to orders using correct codes and proper filing.
Work closely with vendors for order placement, status retrieval, and follow‑up on customer quotations and delivery.
Troubleshoot problems and questions from co‑workers and customers.
Understand and communicate company policies, procedures, promotions; negotiate diplomatically.
Sort and deliver mail to inter‑department personnel; perform mid‑day department computer backup and end‑of‑day close‑out.
Self‑motivate to cross‑train and learn other duties; maintain neat, clean, organized work area.
Follow company and manufacturer policies, attendance and safety rules, maintain confidentiality of proprietary/HIPAA information.
Assist others as necessary to meet deadlines; cooperate with coworkers; perform work on time as required.
Provide training, direction, and technical guidance for less experienced coworkers; attend training meetings.
Perform other duties as assigned.
Basic Qualifications
High school diploma, GED or equivalent experience.
1+ year of experience in customer service, hospitality, or call center environment.
Excellent telephone etiquette and composure when dealing with difficult customer situations.
Strong verbal and written communication skills.
Good organizational skills, attention to detail, numerical accuracy.
Basic PC skills including MS Office; Word and Excel.
Ability to lift/move up to 40 pounds.
Benefits Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. Competitive bonus and/or commission plan may be offered.
Equal Employment Opportunity Statement EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Requisition ID: 913009, Store #: WM0088 Optical Order Entry EVANS
Position: Full‑Time
Overview Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
General Function The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
Major Duties and Responsibilities
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Receive, sort, clean, and repackage overstock and defective lenses, frames and accessories for return to vendors, ensuring the products meet manufacturer return policy and documenting returns.
Assist in assembly, packaging, premium inclusion, and marking of frames for monthly auto‑kit mailings, maintaining customer lists for auto‑ship accounts.
Use a PC to retrieve customer information, stock status, order status, and make changes to orders using correct codes and proper filing.
Work closely with vendors for order placement, status retrieval, and follow‑up on customer quotations and delivery.
Troubleshoot problems and questions from co‑workers and customers.
Understand and communicate company policies, procedures, promotions; negotiate diplomatically.
Sort and deliver mail to inter‑department personnel; perform mid‑day department computer backup and end‑of‑day close‑out.
Self‑motivate to cross‑train and learn other duties; maintain neat, clean, organized work area.
Follow company and manufacturer policies, attendance and safety rules, maintain confidentiality of proprietary/HIPAA information.
Assist others as necessary to meet deadlines; cooperate with coworkers; perform work on time as required.
Provide training, direction, and technical guidance for less experienced coworkers; attend training meetings.
Perform other duties as assigned.
Basic Qualifications
High school diploma, GED or equivalent experience.
1+ year of experience in customer service, hospitality, or call center environment.
Excellent telephone etiquette and composure when dealing with difficult customer situations.
Strong verbal and written communication skills.
Good organizational skills, attention to detail, numerical accuracy.
Basic PC skills including MS Office; Word and Excel.
Ability to lift/move up to 40 pounds.
Benefits Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. Competitive bonus and/or commission plan may be offered.
Equal Employment Opportunity Statement EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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