DSV Air & Sea Inc.
DSV - Global transport and logistics
Location: USA - Madison, 135 Industrial Dr N
Division: Solutions
Job Posting Title: AWS JAN 2 Warehouse Clerk
Time Type: Full Time
POSITION SUMMARY The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Process all customer orders in a timely and accurate manner.
Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
Coordinate special, last‑minute shipping requests with operation department, expediting any order as necessary.
Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
Furnish shipping and tracking information as required.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Maintain a current and accurate DSV Work Instructions Manual, answer phone calls and operate various office machines and computers necessary to perform duties.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assist in resolving any discrepancies.
Collect all documentation for inbound freight and route to the proper record‑keeping unit.
Comply with all DSV Work Instructions.
Quality Control Responsibilities
The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
Stack, package, shrink wrap, and label product(s). All quality control functions are processed as defined by the Standard Operating Procedures.
Safety, Housekeeping, and Compliance
Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
Maintain cleanliness and orderliness of the facility; assist in security of the warehouse.
Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
Other Duties (Site Specific)
Other clerical duties, including backup support as assigned.
Performs other duties as assigned.
Work overtime as dictated by business whether mandatory or voluntary.
Supervisory Responsibilities
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
Certificates, Licenses, Registrations or Professional Designations
None
Other
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Basic computer skills.
Working knowledge of computerized applications (Microsoft Suites).
Language Skills
English (reading, writing, verbal).
Mathematical Skills
Basic level.
Other
Strong attention to detail and ability to accomplish job tasks in a timely manner.
Good verbal and written communication skills.
PREFERRED QUALIFICATIONS
Previous customer service experience including phone calls, and operating office equipment.
PHYSICAL DEMANDS
Occasionally
Bending
Frequently
Walking and Standing
Constantly
Sitting
Ability to Lift/Carry and Push/Pull (11‑20 pounds)
Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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Location: USA - Madison, 135 Industrial Dr N
Division: Solutions
Job Posting Title: AWS JAN 2 Warehouse Clerk
Time Type: Full Time
POSITION SUMMARY The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Process all customer orders in a timely and accurate manner.
Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
Coordinate special, last‑minute shipping requests with operation department, expediting any order as necessary.
Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
Furnish shipping and tracking information as required.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Maintain a current and accurate DSV Work Instructions Manual, answer phone calls and operate various office machines and computers necessary to perform duties.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assist in resolving any discrepancies.
Collect all documentation for inbound freight and route to the proper record‑keeping unit.
Comply with all DSV Work Instructions.
Quality Control Responsibilities
The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
Stack, package, shrink wrap, and label product(s). All quality control functions are processed as defined by the Standard Operating Procedures.
Safety, Housekeeping, and Compliance
Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
Maintain cleanliness and orderliness of the facility; assist in security of the warehouse.
Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
Other Duties (Site Specific)
Other clerical duties, including backup support as assigned.
Performs other duties as assigned.
Work overtime as dictated by business whether mandatory or voluntary.
Supervisory Responsibilities
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
Certificates, Licenses, Registrations or Professional Designations
None
Other
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Basic computer skills.
Working knowledge of computerized applications (Microsoft Suites).
Language Skills
English (reading, writing, verbal).
Mathematical Skills
Basic level.
Other
Strong attention to detail and ability to accomplish job tasks in a timely manner.
Good verbal and written communication skills.
PREFERRED QUALIFICATIONS
Previous customer service experience including phone calls, and operating office equipment.
PHYSICAL DEMANDS
Occasionally
Bending
Frequently
Walking and Standing
Constantly
Sitting
Ability to Lift/Carry and Push/Pull (11‑20 pounds)
Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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