Duke
Provider Support Assistant - Endocrinology
Duke, Durham, North Carolina, United States, 27703
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Work Arrangement:
Requisition Number: 264215
Regular or Temporary: Regular
Location: Durham, NC, US, 27710
Date: Jan 6, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION JOB SUMMARY We are seeking a
Provider Support Assistant
to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES Record Retrieval
Retrieval of all new patients at all clinic locations that were scheduled prior to 72 hours of appointment time
Review clinic patient lists to ensure records are available to the provider prior to clinic, including consult notes, lab results, images, slides etc.
Order outside records
Obtain records from the referring physician’s office
Obtain medical records release form from patient
Request images and submit orders to PACS
Route all notes to patient care team
Request records on returning patients that have been seen elsewhere since last visit, ED, UC etc.
Review provider schedules to ensure appropriateness of visit including correct appointment slot and review for overbooking
Submit Schedule inquiries to Hub for incorrect scheduling of patients.
Coordinate with patient and infusion centers to schedule infusions and physician appointments appropriately
Coordinate lab appointments and other needed results with patients prior to return visits
Coordinate bone density appointments and results prior to physician appointments
Coordinate Thyrogen injections as needed (not currently supported)
Coordinate pituitary appointments to coincide with surgery appointments (Dr. Codd)
Manage Divisional provider wait lists
Schedule all E-Consults for Endocrinology
Retrieve images for all new patient appointments for all locations (currently includes Cancer Center)
Provide back-up support as needed to “on-site” staff assistants performing patient support tasks in clinics
Above tasks include, answering patient calls, receiving and routing patient faxes, review provider schedules to ensure compliance with divisional standards, ensure appropriateness of patient visits, follow up communication with patients
Back up Support / Float
Administrative staff that backs up all admin positions when staff is out on vacation, sick, etc.
When all admin staff is in:
Assists at each clinic location 1 day per week to support admin on busy days
Assists with record retrieval/referral 2 days per week
JOB ELIGIBILITY REQUIREMENTS
High school diploma or equivalent education required.
One-year experience of clerical or general office support required.
JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.
#J-18808-Ljbffr
Work Arrangement:
Requisition Number: 264215
Regular or Temporary: Regular
Location: Durham, NC, US, 27710
Date: Jan 6, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION JOB SUMMARY We are seeking a
Provider Support Assistant
to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES Record Retrieval
Retrieval of all new patients at all clinic locations that were scheduled prior to 72 hours of appointment time
Review clinic patient lists to ensure records are available to the provider prior to clinic, including consult notes, lab results, images, slides etc.
Order outside records
Obtain records from the referring physician’s office
Obtain medical records release form from patient
Request images and submit orders to PACS
Route all notes to patient care team
Request records on returning patients that have been seen elsewhere since last visit, ED, UC etc.
Review provider schedules to ensure appropriateness of visit including correct appointment slot and review for overbooking
Submit Schedule inquiries to Hub for incorrect scheduling of patients.
Coordinate with patient and infusion centers to schedule infusions and physician appointments appropriately
Coordinate lab appointments and other needed results with patients prior to return visits
Coordinate bone density appointments and results prior to physician appointments
Coordinate Thyrogen injections as needed (not currently supported)
Coordinate pituitary appointments to coincide with surgery appointments (Dr. Codd)
Manage Divisional provider wait lists
Schedule all E-Consults for Endocrinology
Retrieve images for all new patient appointments for all locations (currently includes Cancer Center)
Provide back-up support as needed to “on-site” staff assistants performing patient support tasks in clinics
Above tasks include, answering patient calls, receiving and routing patient faxes, review provider schedules to ensure compliance with divisional standards, ensure appropriateness of patient visits, follow up communication with patients
Back up Support / Float
Administrative staff that backs up all admin positions when staff is out on vacation, sick, etc.
When all admin staff is in:
Assists at each clinic location 1 day per week to support admin on busy days
Assists with record retrieval/referral 2 days per week
JOB ELIGIBILITY REQUIREMENTS
High school diploma or equivalent education required.
One-year experience of clerical or general office support required.
JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.
#J-18808-Ljbffr