Kucht Appliances
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Paid time off
Position Overview We’re looking for an experienced technician to join our Customer Support Team. You’ll assist customers via live video calls, helping them
diagnose and troubleshoot issues with gas and electric kitchen appliances
— such as ovens, ranges, cooktops, refrigerators, dishwasher, etc.
We’re looking for someone who has experience on kitchen appliances (mechanical, electrical, gas systems, etc) and enjoys guiding customers step-by-step to find solutions.
Full KUCHT training will be provided.
Responsibilities
Guide customers through live video troubleshooting for appliances like ranges, ovens, cooktops, and refrigerators.
Identify the root cause of issues (ignition, heating, cooling, electrical, etc.) and document findings accurately.
Collaborate with our in-house Technical Department for complex or warranty cases.
Provide excellent customer support with professionalism and empathy.
Help improve product quality by reporting recurring technical issues.
Qualifications
Comfortable using
computers, video calls, and online tools
(Google Workspace, spreadsheets, etc.).
Hands‑on experience or strong interest in
appliance repair, electrical/mechanical troubleshooting .
Experience in
customer service assistance
preferred.
Comfortable using tools, measuring devices, or reading product manuals.
Basic understanding of gas, electrical, or refrigeration systems is a plus.
Clear communication in English;
Spanish bilingual
is a strong plus.
Organized, patient, and eager to learn new technical skills.
Benefits & Perks
Competitive salary (based on experience)
401(k) with company match
Paid time off and company holidays
Employee discounts on KUCHT products
Ongoing product and technical training
Supportive, growth‑oriented team environment
#J-18808-Ljbffr
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Paid time off
Position Overview We’re looking for an experienced technician to join our Customer Support Team. You’ll assist customers via live video calls, helping them
diagnose and troubleshoot issues with gas and electric kitchen appliances
— such as ovens, ranges, cooktops, refrigerators, dishwasher, etc.
We’re looking for someone who has experience on kitchen appliances (mechanical, electrical, gas systems, etc) and enjoys guiding customers step-by-step to find solutions.
Full KUCHT training will be provided.
Responsibilities
Guide customers through live video troubleshooting for appliances like ranges, ovens, cooktops, and refrigerators.
Identify the root cause of issues (ignition, heating, cooling, electrical, etc.) and document findings accurately.
Collaborate with our in-house Technical Department for complex or warranty cases.
Provide excellent customer support with professionalism and empathy.
Help improve product quality by reporting recurring technical issues.
Qualifications
Comfortable using
computers, video calls, and online tools
(Google Workspace, spreadsheets, etc.).
Hands‑on experience or strong interest in
appliance repair, electrical/mechanical troubleshooting .
Experience in
customer service assistance
preferred.
Comfortable using tools, measuring devices, or reading product manuals.
Basic understanding of gas, electrical, or refrigeration systems is a plus.
Clear communication in English;
Spanish bilingual
is a strong plus.
Organized, patient, and eager to learn new technical skills.
Benefits & Perks
Competitive salary (based on experience)
401(k) with company match
Paid time off and company holidays
Employee discounts on KUCHT products
Ongoing product and technical training
Supportive, growth‑oriented team environment
#J-18808-Ljbffr