Ochsner Health
Patient Access Rep - LGMD Bariatric Surgery Clinic - Full Time
Ochsner Health, Lafayette, Louisiana, United States, 70595
Overview
Ochsner Health
is committed to serving, healing, leading, educating, and innovating so that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completes the check-in/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record to assist with accurate reimbursement while maintaining confidentiality of all patient information. Responsible for at‑of‑service collections and face‑to‑face patient interactions related to completing the patient registration and admission process; verifies insurance via electronic, telephone, or web application; improves patient satisfaction by representing the company professionally and cross training to support multiple functions across all patient and payer types.
Education
Required – High school diploma or equivalent Preferred – Associate’s degree
Work Experience
Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
Certifications
Preferred - Certification in Healthcare Access Manager (CHAM) Certification in Healthcare Access Associate (CHAA) Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Clerical skills and knowledge of healthcare insurance benefits, payor guidelines on referral and authorization processes, and current knowledge of Federal, State and Local billing regulations. Ability to present information and respond to questions from patients and customers. Ability to solve practical problems and handle high stress situations with professionalism. Good organizational, time management, and conflict resolution skills. Excellent decision making and analytical skills with attention to detail. Ability to work collaboratively with other departments and exercise sound judgment in handling difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensure all required forms are completed and paperwork is accurate. Gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions. Perform financial analysis of each case and inform the patient of financial responsibility. Balance cash drawer daily, prepare deposit slips and complete end‑of‑shift cash handling procedures. Demonstrate respect and cooperation in staff relationships and resolve interpersonal conflicts. Adapt communication to the patient population and maintain privacy and appropriate consent for services. Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or amended at any time.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including immediate reporting of unethical or questionable behaviors or conduct; patient/employee safety and privacy concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds; physical demands may exceed those of sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Normal routine involves no exposure to blood or body fluids; employees may be in environments with communicable diseases and hazardous medications or waste exposure; protective measures and safety protocols are in place.
Are you ready to make a difference? Apply today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers site. Please refer to the job description to determine whether the position is remote or on-site. Individuals who reside in and will work from certain areas are not eligible for remote work.
Ochsner Health endeavors to make our site accessible to all users. If you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about application status.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr
Ochsner Health
is committed to serving, healing, leading, educating, and innovating so that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completes the check-in/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record to assist with accurate reimbursement while maintaining confidentiality of all patient information. Responsible for at‑of‑service collections and face‑to‑face patient interactions related to completing the patient registration and admission process; verifies insurance via electronic, telephone, or web application; improves patient satisfaction by representing the company professionally and cross training to support multiple functions across all patient and payer types.
Education
Required – High school diploma or equivalent Preferred – Associate’s degree
Work Experience
Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
Certifications
Preferred - Certification in Healthcare Access Manager (CHAM) Certification in Healthcare Access Associate (CHAA) Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Clerical skills and knowledge of healthcare insurance benefits, payor guidelines on referral and authorization processes, and current knowledge of Federal, State and Local billing regulations. Ability to present information and respond to questions from patients and customers. Ability to solve practical problems and handle high stress situations with professionalism. Good organizational, time management, and conflict resolution skills. Excellent decision making and analytical skills with attention to detail. Ability to work collaboratively with other departments and exercise sound judgment in handling difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensure all required forms are completed and paperwork is accurate. Gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions. Perform financial analysis of each case and inform the patient of financial responsibility. Balance cash drawer daily, prepare deposit slips and complete end‑of‑shift cash handling procedures. Demonstrate respect and cooperation in staff relationships and resolve interpersonal conflicts. Adapt communication to the patient population and maintain privacy and appropriate consent for services. Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or amended at any time.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including immediate reporting of unethical or questionable behaviors or conduct; patient/employee safety and privacy concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds; physical demands may exceed those of sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Normal routine involves no exposure to blood or body fluids; employees may be in environments with communicable diseases and hazardous medications or waste exposure; protective measures and safety protocols are in place.
Are you ready to make a difference? Apply today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers site. Please refer to the job description to determine whether the position is remote or on-site. Individuals who reside in and will work from certain areas are not eligible for remote work.
Ochsner Health endeavors to make our site accessible to all users. If you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about application status.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr