Domino's Franchise
Job Description
We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Listen actively to customer concerns and provide appropriate solutions or elevate issues when necessary
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and maintain accurate records in our CRM system
Identify and communicate common customer issues to improve overall service quality
Meet or exceed performance metrics related to customer satisfaction and resolution times
Qualifications
Excellent verbal and written communication skills
Strong active listening and problem‑solving abilities
Experience in conflict resolution and de‑escalation techniques
Proficiency in using computer systems, including CRM software, email, and chat applications
Ability to multi‑task and manage time effectively in a fast‑paced environment
1‑2 years of customer service experience preferred
Customer service certification is a plus
Patience, empathy, and a genuine desire to help others
Ability to remain calm and professional under pressure
Flexibility to work various shifts, including weekends and holidays, as needed
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Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Listen actively to customer concerns and provide appropriate solutions or elevate issues when necessary
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and maintain accurate records in our CRM system
Identify and communicate common customer issues to improve overall service quality
Meet or exceed performance metrics related to customer satisfaction and resolution times
Qualifications
Excellent verbal and written communication skills
Strong active listening and problem‑solving abilities
Experience in conflict resolution and de‑escalation techniques
Proficiency in using computer systems, including CRM software, email, and chat applications
Ability to multi‑task and manage time effectively in a fast‑paced environment
1‑2 years of customer service experience preferred
Customer service certification is a plus
Patience, empathy, and a genuine desire to help others
Ability to remain calm and professional under pressure
Flexibility to work various shifts, including weekends and holidays, as needed
#J-18808-Ljbffr