ECU Health
CAP Case Manager
The CAP Case Manager professional manages Community Alternative Program clients and provides medical social work assistance to agency home health patients. The role collaborates with the client, family, agency clinical staff, and other health care providers to facilitate client access to health and social services that enhance the client's well‑being and ability to adhere to prescribed medical treatment. The case manager provides case management services to an assigned CAP client caseload as directed by the Home Care and CAP Supervisor, and medical social work for home health patients as assigned, collaborating with the Clinical Programs Manager. The position also facilitates access to requisite resources, identifies new resources, and provides services to adult clients in homes and clinical settings.
Responsibilities
Contributes to service excellence at the unit, division, and hospital level.
Supports the House Rules of Excellence by incorporating the standards into daily work behaviors.
Integrates continuous quality improvement process into day‑to‑day functions by accepting responsibility for the quality of individual job performance.
Seeks opportunities to continuously improve the delivery of service provided to clients, patients, families, employees and physicians by making suggestions or recommendations through management, department meetings or other forums.
Performs as a team member by generating ideas, respecting the opinions and contributions of the team and supporting the teams recommendations and suggestions.
Demonstrates an acceptable level of work habits behavior.
Adheres to work schedule and arrives to work on time.
Adheres to allotted time frames for breaks or meals.
Dresses appropriately for work area.
Keeps personal phone calls/visits to a minimum.
Avoids making false, malicious, abusive, or threatening statements to or about employees, management or the organization.
Conducts non‑work related conversations at appropriate time and place.
Maintains client and patient confidentiality.
Follows safe working procedures.
Provides social work case management services to an assigned client caseload.
Completes initial client/family social work assessments of CAP other case management clients within one week of initial client encounter. Participates in the development of the clients Plan of Care and provides information on needs for equipment, supplies, other home care services to be included in plan of care.
Performs home visits when indicated and at minimum frequency stated in policies and regulations.
Collaborates with client and appropriate personnel to develop and maintain current case management plans which are consistent with clients current and potential problems, the medical care plan, client goals, and financial resources.
Effectively communicates case management plans, upcoming Medicaid spend downs and other client‑related activities both verbally and in writing to appropriate personnel and agencies.
Perform follow‑up assessments (at least monthly or more often when appropriate) and maintains contact with client, community case managers and service providers to monitor effectiveness of case management plan in achieving outcome objectives and ensure continuity of care.
Updates and revises case management plans in collaboration with client, case management team, physician, and other providers whenever indicated.
Documents all patient‑related activities within 8 hours of encounter.
Acts as a client advocate for the development of community resources.
Maintains a directory of available and needed services by geographical area and keeps other team members informed about new services.
Consults with agency clinical staff and other members of client or patient case management team and other service providers to identify potential community resources for resolving client health, psychosocial, or financial problems.
Collaborates with appropriate personnel and agencies to develop community resources.
Maintains liaison with Ryan White HIV consortium and provides benefits advocacy services when requested.
Participates in community and professional education programs on CAP related topics when requested.
Collaborates effectively with the case management team to achieve goals and objectives.
Meets with Clinical Case Manager, supervisor and Home Care Lead Nurse as appropriate to discuss case management activities, and re‑evaluate work priorities at least monthly.
Maintains productivity and optimum client caseload as negotiated with supervisor.
Keeps supervisor informed of developments with potential departmental impact.
Assists with the development and revision of case management policies and procedures.
Participates in multi-disciplinary quality improvement efforts.
Participates in community and professional networking/education programs on case management and social work services.
Maintains professional leadership role.
Attends at least 50% of IFD clinical conferences.
Attends at least one continuing education program per year with content relating to social work or case management in HIV/AIDS patients.
Performs other duties as assigned.
Minimum Requirements
Personal
Strong interpersonal, teaching, and counseling skills.
Effective decision making/problem solving skills.
Ability to prioritize and work efficiently with little direct supervision.
Ability to communicate effectively both verbally in and writing.
Compassion for the existential plight of chronically ill patients.
Professional
A bachelor's degree in social work or related degree from an accredited college or university required. Master’s degree preferred.
Evidence of at least two years of clinical experience providing direct social work services to clients in the clinical specialty area is preferred.
Previous experience as a case manager desirable.
Evidence of a high level of skill in assessment, identification or problems, development of community resources, and patient and family counseling.
Evidence of participation in career development for professional growth through use of literature, research and educational activities.
American Heart Association HeartSaver certification is required.
Must have Valid N.C. driver's license with minimum NC automobile insurance requirements.
Pay Range $22.42 - $32.68 per hour
About ECU Health Home Health and Hospice ECU Health provides home health and hospice care in 20 counties across eastern North Carolina. Services are coordinated from offices in Ahoskie, Greenville, Kenansville, Washington and Windsor. In addition, ECU Health operates the Service League of Greenville Inpatient Hospice, an 8‑bed facility for patients who require a higher level of hospice care than can be provided at home.
General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
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Responsibilities
Contributes to service excellence at the unit, division, and hospital level.
Supports the House Rules of Excellence by incorporating the standards into daily work behaviors.
Integrates continuous quality improvement process into day‑to‑day functions by accepting responsibility for the quality of individual job performance.
Seeks opportunities to continuously improve the delivery of service provided to clients, patients, families, employees and physicians by making suggestions or recommendations through management, department meetings or other forums.
Performs as a team member by generating ideas, respecting the opinions and contributions of the team and supporting the teams recommendations and suggestions.
Demonstrates an acceptable level of work habits behavior.
Adheres to work schedule and arrives to work on time.
Adheres to allotted time frames for breaks or meals.
Dresses appropriately for work area.
Keeps personal phone calls/visits to a minimum.
Avoids making false, malicious, abusive, or threatening statements to or about employees, management or the organization.
Conducts non‑work related conversations at appropriate time and place.
Maintains client and patient confidentiality.
Follows safe working procedures.
Provides social work case management services to an assigned client caseload.
Completes initial client/family social work assessments of CAP other case management clients within one week of initial client encounter. Participates in the development of the clients Plan of Care and provides information on needs for equipment, supplies, other home care services to be included in plan of care.
Performs home visits when indicated and at minimum frequency stated in policies and regulations.
Collaborates with client and appropriate personnel to develop and maintain current case management plans which are consistent with clients current and potential problems, the medical care plan, client goals, and financial resources.
Effectively communicates case management plans, upcoming Medicaid spend downs and other client‑related activities both verbally and in writing to appropriate personnel and agencies.
Perform follow‑up assessments (at least monthly or more often when appropriate) and maintains contact with client, community case managers and service providers to monitor effectiveness of case management plan in achieving outcome objectives and ensure continuity of care.
Updates and revises case management plans in collaboration with client, case management team, physician, and other providers whenever indicated.
Documents all patient‑related activities within 8 hours of encounter.
Acts as a client advocate for the development of community resources.
Maintains a directory of available and needed services by geographical area and keeps other team members informed about new services.
Consults with agency clinical staff and other members of client or patient case management team and other service providers to identify potential community resources for resolving client health, psychosocial, or financial problems.
Collaborates with appropriate personnel and agencies to develop community resources.
Maintains liaison with Ryan White HIV consortium and provides benefits advocacy services when requested.
Participates in community and professional education programs on CAP related topics when requested.
Collaborates effectively with the case management team to achieve goals and objectives.
Meets with Clinical Case Manager, supervisor and Home Care Lead Nurse as appropriate to discuss case management activities, and re‑evaluate work priorities at least monthly.
Maintains productivity and optimum client caseload as negotiated with supervisor.
Keeps supervisor informed of developments with potential departmental impact.
Assists with the development and revision of case management policies and procedures.
Participates in multi-disciplinary quality improvement efforts.
Participates in community and professional networking/education programs on case management and social work services.
Maintains professional leadership role.
Attends at least 50% of IFD clinical conferences.
Attends at least one continuing education program per year with content relating to social work or case management in HIV/AIDS patients.
Performs other duties as assigned.
Minimum Requirements
Personal
Strong interpersonal, teaching, and counseling skills.
Effective decision making/problem solving skills.
Ability to prioritize and work efficiently with little direct supervision.
Ability to communicate effectively both verbally in and writing.
Compassion for the existential plight of chronically ill patients.
Professional
A bachelor's degree in social work or related degree from an accredited college or university required. Master’s degree preferred.
Evidence of at least two years of clinical experience providing direct social work services to clients in the clinical specialty area is preferred.
Previous experience as a case manager desirable.
Evidence of a high level of skill in assessment, identification or problems, development of community resources, and patient and family counseling.
Evidence of participation in career development for professional growth through use of literature, research and educational activities.
American Heart Association HeartSaver certification is required.
Must have Valid N.C. driver's license with minimum NC automobile insurance requirements.
Pay Range $22.42 - $32.68 per hour
About ECU Health Home Health and Hospice ECU Health provides home health and hospice care in 20 counties across eastern North Carolina. Services are coordinated from offices in Ahoskie, Greenville, Kenansville, Washington and Windsor. In addition, ECU Health operates the Service League of Greenville Inpatient Hospice, an 8‑bed facility for patients who require a higher level of hospice care than can be provided at home.
General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
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