Seminole Tribe of Florida
Overview
JOB SUMMARY:
Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions. Starting rate is $18/hr + tokes.
RESPONSIBILITIES:
Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience
Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures
Communicate and promote our menu of wagering options and promotions to patrons
Strong knowledge of when and where to elevate potential complaints, business risks, and potential VIP customers
Maintains a neat and well-stocked window for the next shift
Proper execution of cash handling polices
Timeliness of identification/ appropriate escalation of issues for resolution
Demonstration of values and behaviors consistent with Hard Rock values
Compliance with regulatory and legal requirements
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Flexible during times of change, and the ability to work at speed
Ability to effectively prioritize and execute tasks in a fast-paced environment
Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations
Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
Understand sports wagering terminology and products as well as managing customer expectations
The ability to make optimal decisions in high pressure situations
Must be able to stand or walk for long periods of time and work in a loud, smoking environment
Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends
Adheres to all rules and regulations set forth by jurisdiction
Qualifications QUALIFICATIONS:
1+ years’ experience in Gaming and or Sportsbook related roles preferred
Customer Service experience required
Prior cash handling experience required
Ability to obtain a Casino Employee Registration/ License
Strong background and in-depth knowledge of the gaming industry and betting process preferred
Strong communication, attention to detail, and problem-solving skills
Work Environment:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Credit Check
Criminal Background Check
Drug Screen
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Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions. Starting rate is $18/hr + tokes.
RESPONSIBILITIES:
Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience
Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures
Communicate and promote our menu of wagering options and promotions to patrons
Strong knowledge of when and where to elevate potential complaints, business risks, and potential VIP customers
Maintains a neat and well-stocked window for the next shift
Proper execution of cash handling polices
Timeliness of identification/ appropriate escalation of issues for resolution
Demonstration of values and behaviors consistent with Hard Rock values
Compliance with regulatory and legal requirements
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Flexible during times of change, and the ability to work at speed
Ability to effectively prioritize and execute tasks in a fast-paced environment
Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations
Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
Understand sports wagering terminology and products as well as managing customer expectations
The ability to make optimal decisions in high pressure situations
Must be able to stand or walk for long periods of time and work in a loud, smoking environment
Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends
Adheres to all rules and regulations set forth by jurisdiction
Qualifications QUALIFICATIONS:
1+ years’ experience in Gaming and or Sportsbook related roles preferred
Customer Service experience required
Prior cash handling experience required
Ability to obtain a Casino Employee Registration/ License
Strong background and in-depth knowledge of the gaming industry and betting process preferred
Strong communication, attention to detail, and problem-solving skills
Work Environment:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Credit Check
Criminal Background Check
Drug Screen
#J-18808-Ljbffr