Hilton Worldwide, Inc.
Breakfast Leader- Hampton Inn & Suites San Juan
Hilton Worldwide, Inc., Carolina, Carolina, us, 00985
Job Description
Job Number: Breakfast Leader – Hampton Inn & Suites San Juan (HOT0C7TT)
Work Locations Hampton Inn & Suites San Juan, Puerto Rico 6530 Isla Verde Carolina #00979
A Breakfast Supervisor is responsible for staffing and the service and quality of the hotel's breakfast service in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing? As a Breakfast Supervisor, you would be responsible for staffing and the service and quality of the hotel's breakfast service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action
Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
Implement procedures to control food and labor costs
Administer procedures related to Internal Audit. Inspect facilities and equipment for clean, safe and sanitary conditions
Maintain positive working relationships with regular vendors, guests, and co-workers
Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet
Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation)
Monitor storage and rotation of food stock and supplies to insure sanitation and inventory procedures are in accordance to hotel guidelines
Oversee preparation of food in all areas during assigned shift
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors in order to work out solutions
Schedule and attend required meetings
Follow hotel standards for safety and security
Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook
Perform general cleaning tasks to adhere to health and safety standards
Perform in the capacity of any position supervised
Keep work area clean and organized
Complete other duties as assigned by supervisor
Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr
Job Number: Breakfast Leader – Hampton Inn & Suites San Juan (HOT0C7TT)
Work Locations Hampton Inn & Suites San Juan, Puerto Rico 6530 Isla Verde Carolina #00979
A Breakfast Supervisor is responsible for staffing and the service and quality of the hotel's breakfast service in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing? As a Breakfast Supervisor, you would be responsible for staffing and the service and quality of the hotel's breakfast service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action
Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
Implement procedures to control food and labor costs
Administer procedures related to Internal Audit. Inspect facilities and equipment for clean, safe and sanitary conditions
Maintain positive working relationships with regular vendors, guests, and co-workers
Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet
Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation)
Monitor storage and rotation of food stock and supplies to insure sanitation and inventory procedures are in accordance to hotel guidelines
Oversee preparation of food in all areas during assigned shift
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors in order to work out solutions
Schedule and attend required meetings
Follow hotel standards for safety and security
Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook
Perform general cleaning tasks to adhere to health and safety standards
Perform in the capacity of any position supervised
Keep work area clean and organized
Complete other duties as assigned by supervisor
Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr