Signature Aviation
Airside Experience Specialist - IAD
Join to apply for the Airside Experience Specialist - IAD role at Signature Aviation.
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.
You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.
If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment – and you're excited by the energy of the runway – this is the role for you.
Responsibilities
Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and SOPs.
Collaborate closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
Proactively prepare for arriving/departing aircraft and perform open job tasks, speaking up to alert stakeholders of safety concerns.
Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc.
Load and unload luggage and other cargo into/out of aircraft and from the PAT, guest vehicle, or other modes of transport.
Provide professional and friendly guest service while exhibiting a positive and helpful attitude.
Offer safe, convenient, and courteous transportation when driving a shuttle vehicle.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, receipt, inventory, and documentation.
Comply with all operational, safety, and guest service requirements.
Stop work if an unsafe condition exists and report concerns to management.
Follow emergency response procedures during critical events.
Enforce security protocols as dictated by Signature Aviation and the airport.
Create accurate records of time worked and activities performed.
Qualifications / Minimum Requirements
High School Diploma or GED.
Minimum of 18 years of age.
Ability to pass company background checks, drug tests, meet airport security badge requirements, and be insurable.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination; pass color vision test for fuel inspection.
Valid state driver’s license; commercial driver’s license (CDL) may be required for some locations.
Good judgment and ability to follow directions from supervisor.
Preferred: 3–6 months experience or training in aviation, customer service or related field, or equivalent education and experience.
Additional Knowledge and Essential Skills
Hospitality Skills: Excellent guest service, energetic, outgoing, guest‑obsessed. Anticipate and prioritize guest needs; multi‑task in fast‑paced environment; maintain professionalism and confidentiality.
Language Skills: Read and comprehend safety rules and procedure manuals; communicate in English orally and written.
Math Skills: Perform simple arithmetic.
Physical Ability: Operate vehicles and equipment safely; perform tasks from elevated heights.
Critical Thinking: Follow multi‑step instructions; handle standardized situations.
Interpersonal Skills: Work well with others; effective collaboration.
Multitasking: Handle multiple tasks simultaneously with attention to detail.
Computer Skills: Use computer and email, learn company software, complete training modules.
Task Management: Complete Signature’s training programs timely.
About Us Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. With more than 225 locations worldwide and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts delivers excellence to our guests and communities, and it starts with taking care of our team. Signature offers a variety of benefits, programs, and resources to support overall well‑being and professional development.
Benefits
Medical, prescription drug, dental, and vision insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid maternity leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
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As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.
You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.
If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment – and you're excited by the energy of the runway – this is the role for you.
Responsibilities
Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and SOPs.
Collaborate closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
Proactively prepare for arriving/departing aircraft and perform open job tasks, speaking up to alert stakeholders of safety concerns.
Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc.
Load and unload luggage and other cargo into/out of aircraft and from the PAT, guest vehicle, or other modes of transport.
Provide professional and friendly guest service while exhibiting a positive and helpful attitude.
Offer safe, convenient, and courteous transportation when driving a shuttle vehicle.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, receipt, inventory, and documentation.
Comply with all operational, safety, and guest service requirements.
Stop work if an unsafe condition exists and report concerns to management.
Follow emergency response procedures during critical events.
Enforce security protocols as dictated by Signature Aviation and the airport.
Create accurate records of time worked and activities performed.
Qualifications / Minimum Requirements
High School Diploma or GED.
Minimum of 18 years of age.
Ability to pass company background checks, drug tests, meet airport security badge requirements, and be insurable.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination; pass color vision test for fuel inspection.
Valid state driver’s license; commercial driver’s license (CDL) may be required for some locations.
Good judgment and ability to follow directions from supervisor.
Preferred: 3–6 months experience or training in aviation, customer service or related field, or equivalent education and experience.
Additional Knowledge and Essential Skills
Hospitality Skills: Excellent guest service, energetic, outgoing, guest‑obsessed. Anticipate and prioritize guest needs; multi‑task in fast‑paced environment; maintain professionalism and confidentiality.
Language Skills: Read and comprehend safety rules and procedure manuals; communicate in English orally and written.
Math Skills: Perform simple arithmetic.
Physical Ability: Operate vehicles and equipment safely; perform tasks from elevated heights.
Critical Thinking: Follow multi‑step instructions; handle standardized situations.
Interpersonal Skills: Work well with others; effective collaboration.
Multitasking: Handle multiple tasks simultaneously with attention to detail.
Computer Skills: Use computer and email, learn company software, complete training modules.
Task Management: Complete Signature’s training programs timely.
About Us Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. With more than 225 locations worldwide and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts delivers excellence to our guests and communities, and it starts with taking care of our team. Signature offers a variety of benefits, programs, and resources to support overall well‑being and professional development.
Benefits
Medical, prescription drug, dental, and vision insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid maternity leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
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