SailPoint Technologies Holdings, Inc.
**About SailPoint:**SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise. **About the role:**We're searching for a DevOps Manager with experience working on and leading DevOps teams for one or more SaaS products. Ideally, you're a former DevOps Engineer that has made the move to management and still have a solid grasp on the technical side of what your team does. You already know that excellent communication skills are a must, since you'll be collaborating with Services, Support, Product, and Software Engineering on a regular basis. Our company and team are growing incredibly quickly, and we want someone that's excited to deal with the challenges that come with growth and scale!As a DevOps Manager you will be responsible for the UAE DevOps team that performs triage, data store operation, SRE, and DevOps work in our product running in the UAE region. You will work closely with Software Engineers and DevOps Engineers alike. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.**What you will make happen:**
Ensure your team is consistently delivering at a high pace and meeting deadlinesBalance and prioritize team workload across innovation, engineering support, customer support, and tech debtContinue to hire, develop, and mentor best in class DevOps EngineersMaximize uptime across all product lines and help author customer facing root cause analyses for any interruptions in serviceIterate on and improve our CI/CD processesControl costs to ensure target gross margin is achievedDevelop and improve operational practices and procedures
Proactively meet standards for information security and compliance, such as ISO27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP, etc.**Background & Experience:**
2+ years in a management role, preferably in DevOps or Site Reliability, over a team managing public cloud infrastructure5+ years of hands on experience as a DevOps or SRE Engineer in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider; AWS strongly preferredA track record of providing a superior customer experienceThe ability to evangelize a philosophy around automation and testingA passion for creating a culture of inclusiveness and compassionA history of leveraging data to objectively measure impact and optimize people / engineering processes**Due to the requirements of UAE customers, this position requires being physically located in the UAE.****Preferred:**Bachelor's degree in computer science or other technical discipline, or equivalent experience**Education:**Preferred education:Bachelor's degree in computer science or other technical discipline, or equivalent experience **What success looks like in the role** **Within the first 30 days you will:**Complete IPS onboarding guidelinesCompleted any training required by compliance or cyber securityWork on hiring the teamSetup stand-ups and Kanban or sprint planning for the teamAware of on-call rotation and incidentsLearn the Rootly escalation pathReview and understand the SailPoint SDLCSetup regular 1x1s with team members
**By 90 days:**Involved in past quarterly review, capacity review, future quarterly planningHave a strong understanding of the observability and monitoring capabilities of the team and any gaps that may existHave a strong understanding of the tech debt backlog and prioritization for the teamBegin leading and taking full accountability for projectsIdentifying upcoming leaders and mentoring engineers Identify areas of improvement for the team and review team health metrics, make adjustments as necessaryContinue to unblock the team and keep them on trackPresent trade-offs when appropriateReview external spend vs budget monthly **By 6 months:**Assign and review technical design documents authored by the teamEnable team members to contribute to team demos, lunch & learns, and tech council meetings **By 1 year:**Complete performance reviews and merit recommendations**Requirements or things you will learn on the job:**ISC ProductSailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.
NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.\* This is a remote position; however, you will also have access to an office for team gatherings and planning sessions as needed. Due to the requirements of UAE customers, this position requires being physically located in the UAE. **In-person interviews will be required.**SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:* Filing a complaint;* Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;* Opposing any act or practice made unlawful by Section #J-18808-Ljbffr
Ensure your team is consistently delivering at a high pace and meeting deadlinesBalance and prioritize team workload across innovation, engineering support, customer support, and tech debtContinue to hire, develop, and mentor best in class DevOps EngineersMaximize uptime across all product lines and help author customer facing root cause analyses for any interruptions in serviceIterate on and improve our CI/CD processesControl costs to ensure target gross margin is achievedDevelop and improve operational practices and procedures
Proactively meet standards for information security and compliance, such as ISO27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP, etc.**Background & Experience:**
2+ years in a management role, preferably in DevOps or Site Reliability, over a team managing public cloud infrastructure5+ years of hands on experience as a DevOps or SRE Engineer in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider; AWS strongly preferredA track record of providing a superior customer experienceThe ability to evangelize a philosophy around automation and testingA passion for creating a culture of inclusiveness and compassionA history of leveraging data to objectively measure impact and optimize people / engineering processes**Due to the requirements of UAE customers, this position requires being physically located in the UAE.****Preferred:**Bachelor's degree in computer science or other technical discipline, or equivalent experience**Education:**Preferred education:Bachelor's degree in computer science or other technical discipline, or equivalent experience **What success looks like in the role** **Within the first 30 days you will:**Complete IPS onboarding guidelinesCompleted any training required by compliance or cyber securityWork on hiring the teamSetup stand-ups and Kanban or sprint planning for the teamAware of on-call rotation and incidentsLearn the Rootly escalation pathReview and understand the SailPoint SDLCSetup regular 1x1s with team members
**By 90 days:**Involved in past quarterly review, capacity review, future quarterly planningHave a strong understanding of the observability and monitoring capabilities of the team and any gaps that may existHave a strong understanding of the tech debt backlog and prioritization for the teamBegin leading and taking full accountability for projectsIdentifying upcoming leaders and mentoring engineers Identify areas of improvement for the team and review team health metrics, make adjustments as necessaryContinue to unblock the team and keep them on trackPresent trade-offs when appropriateReview external spend vs budget monthly **By 6 months:**Assign and review technical design documents authored by the teamEnable team members to contribute to team demos, lunch & learns, and tech council meetings **By 1 year:**Complete performance reviews and merit recommendations**Requirements or things you will learn on the job:**ISC ProductSailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.
NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.\* This is a remote position; however, you will also have access to an office for team gatherings and planning sessions as needed. Due to the requirements of UAE customers, this position requires being physically located in the UAE. **In-person interviews will be required.**SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:* Filing a complaint;* Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;* Opposing any act or practice made unlawful by Section #J-18808-Ljbffr