Universal Music Group
Collaboration Technology & Zoom Engineer
Universal Music Group, Nashville, Tennessee, United States, 37247
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# **Job Summary**We are currently seeking a Collaboration Technology & Zoom Engineer to manage and maintain a mixed environment of audiovisual and collaboration tools. The right candidate will have a strong background in collaboration technologies, process optimization, and operational analysis/reporting. The candidate should be a polished and effective communicator with demonstrated ability to work across the organizational structure. In addition to technical skills, the successful candidate must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment. problems by providing technical knowledge, Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs Participate in developing automation to reduce the time spent on routine tasks
**Job Requirements**Proven knowledge and understanding of Microsoft M365, Zoom, Slack, Monday.com, and other related platforms.Identify key metrics and implement KPI reporting in collaboration with UMG’s managed service providersQuick learner with creative and analytical problem-solving skillsProven ability to organize, document and follow standard operating procedures and observe IT change management policies and written communication skills. Comfortable contributing to meetings Research and result oriented individual with willingness to work unsupervised and prioritize own workload with a good attention to detail. Ability to adapt to flexible working schedulesYears of experience: 3+ years of experience in the information technology industryDegree: Bachelor's degree in a technology related field or commensurate experience Multiple language skills a plus Knowledge of Systems Reliability Engineering principles, automation, and AI * 100% coverage for out-patient mental health services* Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)* A lifetime fertility support allowance of $30,000 to plan participants* Student Loan Repayment Assistance and Tuition Reimbursement* 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation**Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.**
**Universal Music Group is an Equal Opportunity Employer** #J-18808-Ljbffr
**Job Requirements**Proven knowledge and understanding of Microsoft M365, Zoom, Slack, Monday.com, and other related platforms.Identify key metrics and implement KPI reporting in collaboration with UMG’s managed service providersQuick learner with creative and analytical problem-solving skillsProven ability to organize, document and follow standard operating procedures and observe IT change management policies and written communication skills. Comfortable contributing to meetings Research and result oriented individual with willingness to work unsupervised and prioritize own workload with a good attention to detail. Ability to adapt to flexible working schedulesYears of experience: 3+ years of experience in the information technology industryDegree: Bachelor's degree in a technology related field or commensurate experience Multiple language skills a plus Knowledge of Systems Reliability Engineering principles, automation, and AI * 100% coverage for out-patient mental health services* Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)* A lifetime fertility support allowance of $30,000 to plan participants* Student Loan Repayment Assistance and Tuition Reimbursement* 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation**Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.**
**Universal Music Group is an Equal Opportunity Employer** #J-18808-Ljbffr