Pacifica Hotels
The Cambria Hotel Templeton-Paso Robles is looking for an outstanding part-time Guest Service Representative to join the team. Our Guest Service Representatives are hands‑on, team‑oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.
Join our team at the new Cambria Hotel in Templeton, CA near Paso Robles, where we deliver upscale, unforgettable experiences to our guests. We are looking for passionate, service‑driven individuals to help create a welcoming atmosphere in this vibrant location, known for its wine country charm and scenic beauty. If you thrive in a dynamic and guest‑focused environment, we’d love to hear from you!
New Hire Cash Bonus Offered! Ask the hiring manager for details.
Core Functions
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check‑out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
Maintain good guest relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service.
Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Benefits Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range:
$18.00-$19.00 per hour
Qualifications High School or better.
Experience
At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities.
Skills
Highly organized and efficient
Pro‑active and results driven
Ability to adapt and demonstrate flexibility
Leads by example and with integrity
Excellent communicator and team motivator
Business‑like, socially engaged, passionate, expressive demonstrating a positive attitude
Proficiency in MS Office Suite
Experience with hotel operations software sales programs
Skillful in project planning/ tasks and able to prioritize projects/ tasks
Behaviors —
Motivations —
Licenses & Certifications —
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Join our team at the new Cambria Hotel in Templeton, CA near Paso Robles, where we deliver upscale, unforgettable experiences to our guests. We are looking for passionate, service‑driven individuals to help create a welcoming atmosphere in this vibrant location, known for its wine country charm and scenic beauty. If you thrive in a dynamic and guest‑focused environment, we’d love to hear from you!
New Hire Cash Bonus Offered! Ask the hiring manager for details.
Core Functions
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check‑out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
Maintain good guest relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service.
Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Benefits Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range:
$18.00-$19.00 per hour
Qualifications High School or better.
Experience
At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities.
Skills
Highly organized and efficient
Pro‑active and results driven
Ability to adapt and demonstrate flexibility
Leads by example and with integrity
Excellent communicator and team motivator
Business‑like, socially engaged, passionate, expressive demonstrating a positive attitude
Proficiency in MS Office Suite
Experience with hotel operations software sales programs
Skillful in project planning/ tasks and able to prioritize projects/ tasks
Behaviors —
Motivations —
Licenses & Certifications —
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr