Saic
Job ID: 2600051
Location:
WASHINGTON, DC, United States Date Posted:
Jan 7, 2026 Category:
Information Technology Subcategory:
Technical Svcs Schedule:
Full-time Shift:
Day Job Travel:
Yes, 10 % of the Time Minimum Clearance Required:
None Clearance Level Must Be Able to Obtain:
Public Trust Potential for Remote Work:
Hybrid Benefits:
Click here
SAIC is seeking a Field Support Manager to manage field sites and staff and provide customer support for Department of Transportation offices across the U.S. The Field Support Manager will coordinate with HQ staff on change, incident resolution, and other support tasks. This role involves managing customer support in the field, including local desktop staff and additional infrastructure support staff.
The ideal candidate has excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail. He/she can independently define and manage large workloads, organize work efficiently, prioritize, and perform multiple tasks on short notice within established deadlines. The candidate is willing to work with and/or lead teams and demonstrates strong problem‑solving ability.
Role is located onsite in Washington, DC.
Responsibilities
Manage a team of 40+ technicians coordinating scheduling, deploying laptops, docking stations, reviewing differences and locations of personal files, installing printers and peripherals, and updating tickets in the refresh and Asset Management tool for deployment assets.
Process asset removal, register desktop in secure location, and update Asset Management tool with location, status, and ticket number.
Run reports using ServiceNow and MS Excel.
Communicate professionally with senior management and federal leadership, presenting critical data inputs.
Possess basic understanding of systems management, including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, remote access solutions, etc.
Have knowledge of network maintenance, network design and implementation, system administration, operating systems, and network hardware configuration.
Build work relationships, resolve conflict, manage projects, and promote process improvement.
Additional Duties
Manage, communicate, and schedule customers' deployment.
Manage 3 subtask leads and 40 technicians to ensure all job activities meet high standards.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal, and report to the Federal Lead daily on deployment results (issues, feedback, etc.).
Qualifications
Must possess a Bachelor’s degree or equivalent with 6+ additional years of related experience. Requires a minimum of 10 years of professional services experience in IT related positions, including IT operational or information systems management/leadership roles.
Experience working with all levels within an IT organization, including customer support at Tiers I and II and technical support teams throughout Tier III.
Strong ability to manage, communicate, and schedule customers' deployment.
Proven experience leading remote teams.
Expertise in managing expectations and performance of technicians to ensure high standards.
Exceptional organizational, scheduling, and documentation skills.
Strong customer service skills with the ability to multitask between hardware and software solutions.
ServiceNow experience.
Preference for individuals with ITIL and Security+ certifications.
U.S. citizenship or green card holder, residing in the U.S. for at least 3 years, and eligible to obtain a public trust clearance.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our portfolio spans defense, space, civilian, and intelligence markets, delivering secure high‑end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology rapidly and securely into mission‑critical operations to modernize and enable national imperatives.
We are approximately 24,000 strong, driven by mission, united by purpose, and inspired by opportunity. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit
saic.com . For ongoing news, visit
our newsroom .
Are you an SAIC Employee? Please apply through the internal career site
here .
#J-18808-Ljbffr
WASHINGTON, DC, United States Date Posted:
Jan 7, 2026 Category:
Information Technology Subcategory:
Technical Svcs Schedule:
Full-time Shift:
Day Job Travel:
Yes, 10 % of the Time Minimum Clearance Required:
None Clearance Level Must Be Able to Obtain:
Public Trust Potential for Remote Work:
Hybrid Benefits:
Click here
SAIC is seeking a Field Support Manager to manage field sites and staff and provide customer support for Department of Transportation offices across the U.S. The Field Support Manager will coordinate with HQ staff on change, incident resolution, and other support tasks. This role involves managing customer support in the field, including local desktop staff and additional infrastructure support staff.
The ideal candidate has excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail. He/she can independently define and manage large workloads, organize work efficiently, prioritize, and perform multiple tasks on short notice within established deadlines. The candidate is willing to work with and/or lead teams and demonstrates strong problem‑solving ability.
Role is located onsite in Washington, DC.
Responsibilities
Manage a team of 40+ technicians coordinating scheduling, deploying laptops, docking stations, reviewing differences and locations of personal files, installing printers and peripherals, and updating tickets in the refresh and Asset Management tool for deployment assets.
Process asset removal, register desktop in secure location, and update Asset Management tool with location, status, and ticket number.
Run reports using ServiceNow and MS Excel.
Communicate professionally with senior management and federal leadership, presenting critical data inputs.
Possess basic understanding of systems management, including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, remote access solutions, etc.
Have knowledge of network maintenance, network design and implementation, system administration, operating systems, and network hardware configuration.
Build work relationships, resolve conflict, manage projects, and promote process improvement.
Additional Duties
Manage, communicate, and schedule customers' deployment.
Manage 3 subtask leads and 40 technicians to ensure all job activities meet high standards.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal, and report to the Federal Lead daily on deployment results (issues, feedback, etc.).
Qualifications
Must possess a Bachelor’s degree or equivalent with 6+ additional years of related experience. Requires a minimum of 10 years of professional services experience in IT related positions, including IT operational or information systems management/leadership roles.
Experience working with all levels within an IT organization, including customer support at Tiers I and II and technical support teams throughout Tier III.
Strong ability to manage, communicate, and schedule customers' deployment.
Proven experience leading remote teams.
Expertise in managing expectations and performance of technicians to ensure high standards.
Exceptional organizational, scheduling, and documentation skills.
Strong customer service skills with the ability to multitask between hardware and software solutions.
ServiceNow experience.
Preference for individuals with ITIL and Security+ certifications.
U.S. citizenship or green card holder, residing in the U.S. for at least 3 years, and eligible to obtain a public trust clearance.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our portfolio spans defense, space, civilian, and intelligence markets, delivering secure high‑end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology rapidly and securely into mission‑critical operations to modernize and enable national imperatives.
We are approximately 24,000 strong, driven by mission, united by purpose, and inspired by opportunity. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit
saic.com . For ongoing news, visit
our newsroom .
Are you an SAIC Employee? Please apply through the internal career site
here .
#J-18808-Ljbffr