Y-Axis
Member Experience Ambassador
Location: Bakersfield, California, United States | Full Time Key Information
Remote: Yes | Telecommute: Yes | Sponsor Visa: No | Experience Required: 0 year(s) or above Job Overview
Member Experience Ambassador (MEA) serves as the heartbeat of In‑Shape Fitness. They foster meaningful connections and deliver exceptional service to members, guests, and the team, motivating and supporting individuals throughout their wellness journey. MEAs uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment. Key Responsibilities
Get to know each member, prospective member, or guest and share In‑Shape’s fitness philosophy. Provide membership options and help determine the best option based on personal fitness goals. Support new members through the FitStart program, familiarizing them with the club and equipment. Assist members/new members with downloading the mobile app and getting started. Give club tours and highlight club amenities, activities, programs, and current promotions aligned with each member’s goals. Stock, sell, and recommend retail items that support the member’s specific fitness goals. Provide excellent customer service by promptly and accurately responding to member needs via calls or in person and completing requested changes to memberships. Build the In‑Shape community through a consistent member experience that is welcoming and motivating—exceed expectations with every interaction. Follow and adhere to the In‑Shape Clean Approach. Resolve concerns and problems, ensuring members’ needs are met and company guidelines are followed. Maintain a safe environment through correct implementation of safety policies and procedures. Assist in building the In‑Shape community of members through consistent experience. Assist in other areas of the club when needed. During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times. Perform additional duties and responsibilities as assigned. Requirements & Qualifications
High School diploma or equivalent. Passionate about fitness and helping others in their fitness journey. Basic fitness and sales experience. Excellent communication and listening skills in person and by phone. Demonstrated customer service experience: friendly, outgoing, approachable. Works well under pressure and time constraints, displaying positive behavior in all member contacts. Basic computer skills. Attend and participate in required meetings and trainings as needed. Flexible shift availability: evenings, weekends, and holidays. Bilingual skills a plus. Current CPR or ability to pass CPR certification within 60 days of hire date. First Aid Training required only at clubs with pool slides. Team Perks
Free health club membership. Casual work environment. Discount on in‑club retail items and vendor partner offerings. Opportunity for growth and professional development. 401(k) savings plan. Work Environment / Physical Demands
The role requires frequent walking, standing up to 8 hours/day, and occasional lifting up to 50 pounds. Exposure to cleaning chemicals and airborne particles is possible; designated PPE will be provided. Additional physical demands include occasional reach, push/pull, climb, balance, stoop, kneel, crouch, crawl, and side‑to‑side movements. Privacy Statement
In‑Shape Solutions, LLC collects certain personal information as part of the job application process. For more information, please read our
Privacy Policy
and
Notice of Collection .
#J-18808-Ljbffr
Location: Bakersfield, California, United States | Full Time Key Information
Remote: Yes | Telecommute: Yes | Sponsor Visa: No | Experience Required: 0 year(s) or above Job Overview
Member Experience Ambassador (MEA) serves as the heartbeat of In‑Shape Fitness. They foster meaningful connections and deliver exceptional service to members, guests, and the team, motivating and supporting individuals throughout their wellness journey. MEAs uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment. Key Responsibilities
Get to know each member, prospective member, or guest and share In‑Shape’s fitness philosophy. Provide membership options and help determine the best option based on personal fitness goals. Support new members through the FitStart program, familiarizing them with the club and equipment. Assist members/new members with downloading the mobile app and getting started. Give club tours and highlight club amenities, activities, programs, and current promotions aligned with each member’s goals. Stock, sell, and recommend retail items that support the member’s specific fitness goals. Provide excellent customer service by promptly and accurately responding to member needs via calls or in person and completing requested changes to memberships. Build the In‑Shape community through a consistent member experience that is welcoming and motivating—exceed expectations with every interaction. Follow and adhere to the In‑Shape Clean Approach. Resolve concerns and problems, ensuring members’ needs are met and company guidelines are followed. Maintain a safe environment through correct implementation of safety policies and procedures. Assist in building the In‑Shape community of members through consistent experience. Assist in other areas of the club when needed. During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times. Perform additional duties and responsibilities as assigned. Requirements & Qualifications
High School diploma or equivalent. Passionate about fitness and helping others in their fitness journey. Basic fitness and sales experience. Excellent communication and listening skills in person and by phone. Demonstrated customer service experience: friendly, outgoing, approachable. Works well under pressure and time constraints, displaying positive behavior in all member contacts. Basic computer skills. Attend and participate in required meetings and trainings as needed. Flexible shift availability: evenings, weekends, and holidays. Bilingual skills a plus. Current CPR or ability to pass CPR certification within 60 days of hire date. First Aid Training required only at clubs with pool slides. Team Perks
Free health club membership. Casual work environment. Discount on in‑club retail items and vendor partner offerings. Opportunity for growth and professional development. 401(k) savings plan. Work Environment / Physical Demands
The role requires frequent walking, standing up to 8 hours/day, and occasional lifting up to 50 pounds. Exposure to cleaning chemicals and airborne particles is possible; designated PPE will be provided. Additional physical demands include occasional reach, push/pull, climb, balance, stoop, kneel, crouch, crawl, and side‑to‑side movements. Privacy Statement
In‑Shape Solutions, LLC collects certain personal information as part of the job application process. For more information, please read our
Privacy Policy
and
Notice of Collection .
#J-18808-Ljbffr