Food Service Manager

Summary The Food Service Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Food Service Department. He/She coordinates human relations for the Food Service Department and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

Responsible for hiring, training and performance management of team members

Responsible for communication of information distribution to entire department

Responsible for maintaining positive atmosphere, spirit and morale within the department

Demonstrate effective leadership skills by managing time and delegation

Develop team members and future leaders utilizing available materials and systems

Support and execute division concepts and programs

Accountable for executing and meeting financial goals

Responsible for identifying areas of opportunity throughout the store and within the department

Ensure quality and consistent product availability and solutions to our guests

Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets

Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same

Oversee that department systems and processes are utilized consistently and correctly

Direct meetings with the food service leadership team to effectively plan production and promotion goals

Verifies team member schedules against business needs

Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management

Verify all books and manuals are kept updated

Oversee inventory process and reporting

Oversee that Food Safety Procedures are adhered to

Approve all purchase orders and maintain adequate levels

Demonstrate good conflict management skills

Perform other duties assigned by upper management

Key Requirements

Must be 18 years of age or older

High School Diploma or equivalent

Experience in management at United Supermarkets or a minimum of 2 years’ restaurant experience

The Department Manager is required to work the scheduled work shift or as needed to meet the needs of the store guests and team members

Ability to work and communicate with all levels of management and subordinates in a professional manner

Ability to self‑motivate, problem‑solve and work with minimal supervision

Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking

Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs

Ability to work within a freezer and/or fridge for up to 15 minutes

Must possess technical skills to perform basic math and computer tasks (Word, Excel, Email).

Ability to work at fast‑paced, but efficient and controlled manner

Must maintain Food Safety Manager certification

Bilingual English/Spanish a plus

Ability to receive phone calls at home

Must be flexible to work various hours/shifts, including weekends and holidays

Must attend meetings, including out‑of‑town, requiring overnight stays

Must be able to transfer to another store within the area

Ability to function as a team member and get along with others

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries Retail

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