Oldcastle Inc.
Job Summary
Reporting to the Director of Quality Assurance, your responsibilities include providing training and ongoing support to Pebble Technology, Inc.’s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field.
Job Location This is a remote based role when not traveling. This person must reside in the Greater Phoenix, AZ market.
Job Responsibilities
Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer base
Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
Document and update all customer interactions with PTI’s customer service software, forms and reports
Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
Able to get into a customer's pool for some minor repairs as needed
Other duties as assigned
Job Requirements
Good interpersonal skills - able to work well and interact with people at all organization levels
Organizational ability – able to plan, prioritize, organize and monitor activities and projects
Construction/manual labor experience is a plus
Proficient with computers
Strong water chemistry background is a plus
Bilingual (English/Spanish) strongly recommended
Travel up to 60% in within region (day and overnight)
Lift up to 50 pounds
Ability to bend, stretch, stoop, reach (including overhead)
Swimming capability
Comfortable working with chemicals
Valid driver's license
Compensation
Base salary is $80,000 - $95,000
401(k) plan / group retirement savings program
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Jan 5, 2026
Nearest Major Market: Phoenix Job Segment: Quality Assurance, Regional Manager, Outside Sales, Manager, Technology, Management, Sales
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Job Location This is a remote based role when not traveling. This person must reside in the Greater Phoenix, AZ market.
Job Responsibilities
Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer base
Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
Document and update all customer interactions with PTI’s customer service software, forms and reports
Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
Able to get into a customer's pool for some minor repairs as needed
Other duties as assigned
Job Requirements
Good interpersonal skills - able to work well and interact with people at all organization levels
Organizational ability – able to plan, prioritize, organize and monitor activities and projects
Construction/manual labor experience is a plus
Proficient with computers
Strong water chemistry background is a plus
Bilingual (English/Spanish) strongly recommended
Travel up to 60% in within region (day and overnight)
Lift up to 50 pounds
Ability to bend, stretch, stoop, reach (including overhead)
Swimming capability
Comfortable working with chemicals
Valid driver's license
Compensation
Base salary is $80,000 - $95,000
401(k) plan / group retirement savings program
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Jan 5, 2026
Nearest Major Market: Phoenix Job Segment: Quality Assurance, Regional Manager, Outside Sales, Manager, Technology, Management, Sales
#J-18808-Ljbffr