Sunrise System Inc
Bilingual Spanish/English-Loyalty Services Representative
Sunrise System Inc, Chicago, Illinois, United States
Job Title: Bilingual Spanish/English-Loyalty Services Representative
Location: 8750 West Bryn Mawr Avenue, 8th Floor, Chicago, IL, 60631
Duration: 6 months Temp to Perm
Position Type: Hourly contract Position (W2 only)
Note: Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday Job Schedule:5 days in office TEMP TO PERM: Yes Conversion Full Time salary $46,000
Job Summary Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Skills Provide a needs analysis assessment for what a policyholder may need Strong verbal and written skills Ability to partner with others to resolve issues resulting in service or claim related issues Ability to utilize critical thinking skills
Education and Experience High School Required; bachelor's degree preferred
Minimum 1 year previous contact center experience Previous Retention skills within a contact center environment preferred Previous sales experience a plus Licensed to sell health/life Insurance a plus
Compensation: The hourly rate for this position is between $21.00 -$23.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations
Note: Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday Job Schedule:5 days in office TEMP TO PERM: Yes Conversion Full Time salary $46,000
Job Summary Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Skills Provide a needs analysis assessment for what a policyholder may need Strong verbal and written skills Ability to partner with others to resolve issues resulting in service or claim related issues Ability to utilize critical thinking skills
Education and Experience High School Required; bachelor's degree preferred
Minimum 1 year previous contact center experience Previous Retention skills within a contact center environment preferred Previous sales experience a plus Licensed to sell health/life Insurance a plus
Compensation: The hourly rate for this position is between $21.00 -$23.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations