Thunder
Salesforce Developer - Service Cloud/Agentforce (Cleared)
Thunder, San Francisco, California, United States
Salesforce Developer – Service Cloud/Agentforce (Cleared)
Location:
Remote (US-based, DC Metro Area preferred). Possible in‑person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
Employment Type:
Contingent role based upon a successful bid award.
Role Summary Thunder has made a major splash as a leader in Agentforce implementations, and we look for a visionary developer to help us bring momentum to critical Federal mission environments. This role is about pioneering the next generation of AI‑driven government service: designing, developing, and deploying secure Salesforce Service Cloud and Agentforce solutions that redefine how agencies interact with constituents. You will collaborate with architects, BAs, and PMs to implement customized, scalable, and compliant Salesforce solutions directly impacting national mission needs.
Responsibilities
Build and configure secure Salesforce solutions, including autonomous agents capable of interacting with stakeholders using LLMs grounded in CRM data.
Develop and configure Apex classes, triggers, and Lightning Web Components to equip agents with custom “Actions” required to resolve inquiries.
Implement business logic, automation, and integration solutions for the Case and Knowledge objects in compliance with Federal standards.
Design and deploy Omni‑Channel and routing logic to ensure mission‑critical work is dynamically assigned to the right resources.
Support secure integrations with legacy Federal systems to ensure the Agentforce engine has a comprehensive basis of knowledge.
Collaborate with BAs and Solution Architects to translate complex mission requirements into high‑impact technical designs.
Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements.
Contribute to DevSecOps pipelines and secure CI/CD practices to ensure rapid, reliable deployment in Federal delivery environments.
Qualifications
3‑5+ years of Salesforce development experience specializing in Apex, LWC, and secure API integrations.
Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus.
Familiarity with integrating Salesforce into Federal legacy systems.
Strong troubleshooting and debugging skills in complex, cleared environments.
Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys.
Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments.
Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs.
US Citizenship required.
Active Security Clearance required.
Bachelor’s degree required.
Required: Salesforce Platform Developer I, Salesforce Certified Agentforce Specialist.
Preferred: Service Cloud Consultant, Salesforce Certified Platform Developer II, and/or Salesforce Certified AI Specialist.
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote‑first, global team of curious, collaborative problem‑solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store For You
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer‑Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast‑moving, high‑growth company. Every employee plays a part in what we’re building.
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands‑on experience with cutting‑edge technology.
People‑First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive – professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully‑executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
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Remote (US-based, DC Metro Area preferred). Possible in‑person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
Employment Type:
Contingent role based upon a successful bid award.
Role Summary Thunder has made a major splash as a leader in Agentforce implementations, and we look for a visionary developer to help us bring momentum to critical Federal mission environments. This role is about pioneering the next generation of AI‑driven government service: designing, developing, and deploying secure Salesforce Service Cloud and Agentforce solutions that redefine how agencies interact with constituents. You will collaborate with architects, BAs, and PMs to implement customized, scalable, and compliant Salesforce solutions directly impacting national mission needs.
Responsibilities
Build and configure secure Salesforce solutions, including autonomous agents capable of interacting with stakeholders using LLMs grounded in CRM data.
Develop and configure Apex classes, triggers, and Lightning Web Components to equip agents with custom “Actions” required to resolve inquiries.
Implement business logic, automation, and integration solutions for the Case and Knowledge objects in compliance with Federal standards.
Design and deploy Omni‑Channel and routing logic to ensure mission‑critical work is dynamically assigned to the right resources.
Support secure integrations with legacy Federal systems to ensure the Agentforce engine has a comprehensive basis of knowledge.
Collaborate with BAs and Solution Architects to translate complex mission requirements into high‑impact technical designs.
Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements.
Contribute to DevSecOps pipelines and secure CI/CD practices to ensure rapid, reliable deployment in Federal delivery environments.
Qualifications
3‑5+ years of Salesforce development experience specializing in Apex, LWC, and secure API integrations.
Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus.
Familiarity with integrating Salesforce into Federal legacy systems.
Strong troubleshooting and debugging skills in complex, cleared environments.
Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys.
Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments.
Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs.
US Citizenship required.
Active Security Clearance required.
Bachelor’s degree required.
Required: Salesforce Platform Developer I, Salesforce Certified Agentforce Specialist.
Preferred: Service Cloud Consultant, Salesforce Certified Platform Developer II, and/or Salesforce Certified AI Specialist.
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote‑first, global team of curious, collaborative problem‑solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store For You
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer‑Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast‑moving, high‑growth company. Every employee plays a part in what we’re building.
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands‑on experience with cutting‑edge technology.
People‑First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive – professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully‑executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
#J-18808-Ljbffr