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Volunteers of America Western Washington

Clinical Director (62539)

Volunteers of America Western Washington, Everett, Washington, us, 98213

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Volunteers of America Western Washington About VOAWW

Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time) Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation Holidays: 8 paid per year + 2 paid floating holidays Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) medical & dependent care Free Employee Assistance program Professional Development opportunities

About VOAWW

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community and each other.

Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation Holidays: 8 paid per year + 2 paid floating holidays Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Professional Development opportunities

General Function

This full-time, salaried position is responsible for the clinical operations of the behavioral health programs. The Clinical Director assures the behavioral health programs consistently provide high quality crisis counseling services and maintain appropriate documentation. They will work collaboratively with the management team to review clinical practices and constantly improve client care and care coordination between systems with a focus on formulating community clinical needs to cultivate growth opportunities. The Clinical Director will oversee quality, training, and customer satisfaction to ensure the highest level of crisis service is delivered to the individuals utilizing crisis services.

Principal Activities

Oversee all clinical operations and services and monitor compliance with legal guidelines Develop and implement clinical protocols Contribute to the development of policies and procedures supporting the delivery of clinical services Provide clinical supervision to crisis counselors and supervisory staff Stay current on research and development in the field and disseminate best practice information to clinical staff Oversees recruitment, hiring, and training of clinical staff Participates in and facilitates team meetings at all levels including staff debriefing Stay informed of, and disseminate to staff, information related to legal and ethical issues which may directly affect or influence clinical practices Ensures that Requests for Records are completed in a timely manner and in compliance with federal and state privacy laws Provide supervision and performance management functions for direct reports including leadership, mentorship, and coaching Ensures quality assurance through direct monitoring of counseling staff, client satisfaction surveys, and direct feedback from community partners Establish and maintain a positive, trauma informed work environment Perform quality controls and monitor contractual KPIs Oversee and address all clinical complaints Participate in agency, regional and national work groups, and committees Duties and projects as assigned

Effect On End Results

Ensure that Behavioral Health complies with all contractual obligations and accreditation standards Maintain a strong reputation for excellence to foster strategic growth Deliver an outstanding customer service experience for internal staff, community partners, and individuals utilizing crisis services

Requirements

Masters Degree and Washington State licensure required, LMHC or LICSW Proficiency with Microsoft Office Suite Demonstrated respect for diversity

Required Skills

Superior communication skills to convey information clearly and effectively in a professional manner Proven experience in creating and managing the clinical infrastructure of a well-functioning department including policy/procedure development, training modules, presentations, project management, report, and data analytics Ability to multi-task, prioritize, and manage deadlines, both individually and for a large team Ability to collaborate and build strong relationships with funders and community partners Strong ability to navigate complex systems Ability to multi-task, prioritize, and manage deadlines, both individually and for a large team Effective grant and RFP writing experience

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals race, sex, age, national origin, disability status or any other protected characteristic.

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