Go Intellects Inc
Title:
Support Transition Manager
Work Arrangement:
Hybrid
Worksite Address:
Washington, DC
Interviews:
Webcam Only
Short Description The Support Transition Manager works with the PCOE Manager to coordinate the shift from on-premises procurement modules to ERP cloud, oversee daily operations, monitor staff performance, and resolve operational issues.
Responsibilities
Work with the Procurement Center of Excellence (PCOE) Manager to coordinate the transition of support from on-premises procurement modules to ERP cloud modules.
Monitor staff performance.
Provide oversight for daily work operations and related tasks.
Resolve operational issues.
Coordinate with call center resources and employees to manage and report on daily call center operations.
Develop and coordinate the implementation of revised standard operating procedures.
Coordinate the implementation of PCOE requirements in the cloud system.
Coordinate the transition of PCOE support to the cloud environment.
Provide oversight of call center operations and staff engaged in processing calls, emails, and remedy tickets.
Report to the PCOE Manager and the PASS Modernization PMO on the status of the transition to Oracle Fusion Cloud, staff performance, work operations, and ticket resolutions.
Ensure that calls for service are answered promptly, courteously, professionally, and accurately, and that information provided to customers is accurate and complete.
Act as a liaison to District agencies and vendors interested in doing business with the district.
Coordinate with other PASS Modernization Project resources and stakeholders to manage and support the design and development of revised process guides and quick reference guides for call center operations.
Manage, develop, and coordinate ERP cloud training and training curriculum for call center staff and resources.
Attend, coordinate, facilitate, and document meetings related to call center operations and the PCOE’s transition to ERP cloud support.
Perform other related duties as assigned.
Flexible work from home options available.
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Support Transition Manager
Work Arrangement:
Hybrid
Worksite Address:
Washington, DC
Interviews:
Webcam Only
Short Description The Support Transition Manager works with the PCOE Manager to coordinate the shift from on-premises procurement modules to ERP cloud, oversee daily operations, monitor staff performance, and resolve operational issues.
Responsibilities
Work with the Procurement Center of Excellence (PCOE) Manager to coordinate the transition of support from on-premises procurement modules to ERP cloud modules.
Monitor staff performance.
Provide oversight for daily work operations and related tasks.
Resolve operational issues.
Coordinate with call center resources and employees to manage and report on daily call center operations.
Develop and coordinate the implementation of revised standard operating procedures.
Coordinate the implementation of PCOE requirements in the cloud system.
Coordinate the transition of PCOE support to the cloud environment.
Provide oversight of call center operations and staff engaged in processing calls, emails, and remedy tickets.
Report to the PCOE Manager and the PASS Modernization PMO on the status of the transition to Oracle Fusion Cloud, staff performance, work operations, and ticket resolutions.
Ensure that calls for service are answered promptly, courteously, professionally, and accurately, and that information provided to customers is accurate and complete.
Act as a liaison to District agencies and vendors interested in doing business with the district.
Coordinate with other PASS Modernization Project resources and stakeholders to manage and support the design and development of revised process guides and quick reference guides for call center operations.
Manage, develop, and coordinate ERP cloud training and training curriculum for call center staff and resources.
Attend, coordinate, facilitate, and document meetings related to call center operations and the PCOE’s transition to ERP cloud support.
Perform other related duties as assigned.
Flexible work from home options available.
#J-18808-Ljbffr