Corovan Corporation
Overview
San Jose, CA. Primary location: San Jose, various job sites and customer locations. This position performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. Assists with a variety of manual labor tasks as needed. May require loading and unloading trucks from loading dock, using ramps or lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices, and warehouses. May assist in setting and offsetting goods on equipment. May be required to drive trucks up to Class A, if qualified and approved. Assists the install/move process by communicating with account managers, the end users/customers and other crew members. This position may also have responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for direct reports.
Essential Duties and Responsibilities Main Duties:
Checks for start time (for next day’s work schedule) with dispatch daily.
Arrives at Corovan dispatch office (or on-site), in complete uniform every day.
Obtains daily work assignments from dispatch or operations manager.
Manages large move and install projects to ensure complete customer satisfaction.
Reads install plans and identifies starting locations, staging locations and changes.
Completes red-line and stick drawings as needed.
Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.
Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.
Handles and stages product, performs detail work and trash-out functions on install projects.
People Management:
Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.
Provide supervisory coaching and guidance to the Transportation team.
Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including coaching and counseling.
Hire, train, schedule, support, review, and coach employees directly accountable to the position and maintain high employee morale and department productivity.
Manage timekeeping system approvals to ensure payroll and timesheets are accurate for direct reports and manage exceptions.
Organizes and oversees the schedules of employees.
Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
Update monthly department SMART goals in Ally software; act as a catalyst for change using Six Sigma methodology; ensure policies and procedures are followed.
Provide leadership to the team and foster a culture of engagement and respect.
Customer Relations:
Act as point of contact for accounting escalation issues and resolve them in a timely manner. Interact with customers in person and via phone, fax, and email to ensure complete customer satisfaction.
Maintain excellent customer service with customers, vendors, sales, transportation, and operation teams to establish solid relationships.
Training:
Participate and lead Six Sigma projects to improve processes and efficiencies.
Determine training needs of the team and may provide training.
Accountable for the management and development of the leadership team.
Promote Corovan’s Mission and Vision Statements.
Continuously promotes compliance with company policies and procedures.
Employee Engagement:
Promote a professional environment and develop engagement plans to retain high-performing employees.
Align the department culture with the overall company strategy and structure.
Safety:
Maintain high standards of safety, productivity and customer service on a daily basis.
Other Duties:
Other duties to meet business needs and requirements as assigned.
Work with confidential data; maintain professional and technical knowledge; participate in professional development.
Qualifications Competencies
Customer Service
– Manages difficult situations; responds promptly; seeks feedback; meets commitments.
Teamwork
– Builds positive team spirit; supports goals; fosters morale.
Managerial
– Leadership with experience in recruiting and building effective teams; coaching subordinate staff.
Organization Skills
– Prioritizes multiple tasks; attention to detail; strong time management.
Interpersonal Skills
– Strong communication, positive attitude, flexibility, eagerness to learn.
Language Skills
– English reading/comprehension; effective communication with customers and coworkers.
Mathematical Skills
– Basic arithmetic in all units of measure.
Reasoning Ability
– Apply common sense; solve problems with multiple variables.
Communication Skills
– Effectively communicate in potentially stressful situations; customer-focused.
Other Skills:
Problem solving and decision-making; multitasking and deadline adherence.
Excellent customer service and interpersonal skills.
Project and team management experience; ability to manage multiple complex projects; effective planning and prioritization.
Familiarity with six-sigma or other quality improvement processes.
Ability to handle confidential information; familiar with basic systems furniture nomenclature and major manufacturers.
Ability to read project management reports (Gantt/PERT) and CAD basics for simple drawings.
Must own a complete set of installation tools and work with standard move/install protocols.
Education and Experience Required
BA/BS in Project Management or equivalent experience.
Minimum 3 years’ experience in pre-move meetings, post destination signage, and standard move/install protocols.
Minimum 3 years’ experience estimating move and install projects.
Strong supervisory or managerial skills to lead a Transportation team.
Advanced MS Excel and Proficient in MS Office; expert in MS Office Suite.
Valid California driver’s license and acceptable driving record.
Preferred
Prior experience in a senior or leadership role.
Service industry experience desirable.
Experience with process improvement teams.
Corovan University training levels completion; certifications as listed.
Primary Location San Jose, California; various job sites and customer locations.
Physical Demands The physical demands described here are representative of those that must be met to perform the essential functions. The employee may need to sit or stand for long periods and perform tasks requiring walking, lifting, pushing, pulling, climbing, and handling objects up to specified weights.
Walking on level or uneven surfaces; stairs may be involved.
Handling, lifting (up to 75 pounds regularly; up to 150 pounds with assistance); pushing/pulling.
Reaching, standing, stooping, vision, talking, sitting, climbing stairs as required.
Heights may involve work on loading docks or lifts.
Position Type/Hours
This is a full-time, exempt position.
Employees may be required to work late evenings or weekends depending on business needs.
Travel Monthly travel to company and/or customer sites in Orange County and the Bay Area may be required.
EEO Statement The Company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on protected characteristics.
Note Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and may change at any time with or without notice.
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San Jose, CA. Primary location: San Jose, various job sites and customer locations. This position performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. Assists with a variety of manual labor tasks as needed. May require loading and unloading trucks from loading dock, using ramps or lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices, and warehouses. May assist in setting and offsetting goods on equipment. May be required to drive trucks up to Class A, if qualified and approved. Assists the install/move process by communicating with account managers, the end users/customers and other crew members. This position may also have responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for direct reports.
Essential Duties and Responsibilities Main Duties:
Checks for start time (for next day’s work schedule) with dispatch daily.
Arrives at Corovan dispatch office (or on-site), in complete uniform every day.
Obtains daily work assignments from dispatch or operations manager.
Manages large move and install projects to ensure complete customer satisfaction.
Reads install plans and identifies starting locations, staging locations and changes.
Completes red-line and stick drawings as needed.
Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.
Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.
Handles and stages product, performs detail work and trash-out functions on install projects.
People Management:
Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.
Provide supervisory coaching and guidance to the Transportation team.
Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including coaching and counseling.
Hire, train, schedule, support, review, and coach employees directly accountable to the position and maintain high employee morale and department productivity.
Manage timekeeping system approvals to ensure payroll and timesheets are accurate for direct reports and manage exceptions.
Organizes and oversees the schedules of employees.
Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
Update monthly department SMART goals in Ally software; act as a catalyst for change using Six Sigma methodology; ensure policies and procedures are followed.
Provide leadership to the team and foster a culture of engagement and respect.
Customer Relations:
Act as point of contact for accounting escalation issues and resolve them in a timely manner. Interact with customers in person and via phone, fax, and email to ensure complete customer satisfaction.
Maintain excellent customer service with customers, vendors, sales, transportation, and operation teams to establish solid relationships.
Training:
Participate and lead Six Sigma projects to improve processes and efficiencies.
Determine training needs of the team and may provide training.
Accountable for the management and development of the leadership team.
Promote Corovan’s Mission and Vision Statements.
Continuously promotes compliance with company policies and procedures.
Employee Engagement:
Promote a professional environment and develop engagement plans to retain high-performing employees.
Align the department culture with the overall company strategy and structure.
Safety:
Maintain high standards of safety, productivity and customer service on a daily basis.
Other Duties:
Other duties to meet business needs and requirements as assigned.
Work with confidential data; maintain professional and technical knowledge; participate in professional development.
Qualifications Competencies
Customer Service
– Manages difficult situations; responds promptly; seeks feedback; meets commitments.
Teamwork
– Builds positive team spirit; supports goals; fosters morale.
Managerial
– Leadership with experience in recruiting and building effective teams; coaching subordinate staff.
Organization Skills
– Prioritizes multiple tasks; attention to detail; strong time management.
Interpersonal Skills
– Strong communication, positive attitude, flexibility, eagerness to learn.
Language Skills
– English reading/comprehension; effective communication with customers and coworkers.
Mathematical Skills
– Basic arithmetic in all units of measure.
Reasoning Ability
– Apply common sense; solve problems with multiple variables.
Communication Skills
– Effectively communicate in potentially stressful situations; customer-focused.
Other Skills:
Problem solving and decision-making; multitasking and deadline adherence.
Excellent customer service and interpersonal skills.
Project and team management experience; ability to manage multiple complex projects; effective planning and prioritization.
Familiarity with six-sigma or other quality improvement processes.
Ability to handle confidential information; familiar with basic systems furniture nomenclature and major manufacturers.
Ability to read project management reports (Gantt/PERT) and CAD basics for simple drawings.
Must own a complete set of installation tools and work with standard move/install protocols.
Education and Experience Required
BA/BS in Project Management or equivalent experience.
Minimum 3 years’ experience in pre-move meetings, post destination signage, and standard move/install protocols.
Minimum 3 years’ experience estimating move and install projects.
Strong supervisory or managerial skills to lead a Transportation team.
Advanced MS Excel and Proficient in MS Office; expert in MS Office Suite.
Valid California driver’s license and acceptable driving record.
Preferred
Prior experience in a senior or leadership role.
Service industry experience desirable.
Experience with process improvement teams.
Corovan University training levels completion; certifications as listed.
Primary Location San Jose, California; various job sites and customer locations.
Physical Demands The physical demands described here are representative of those that must be met to perform the essential functions. The employee may need to sit or stand for long periods and perform tasks requiring walking, lifting, pushing, pulling, climbing, and handling objects up to specified weights.
Walking on level or uneven surfaces; stairs may be involved.
Handling, lifting (up to 75 pounds regularly; up to 150 pounds with assistance); pushing/pulling.
Reaching, standing, stooping, vision, talking, sitting, climbing stairs as required.
Heights may involve work on loading docks or lifts.
Position Type/Hours
This is a full-time, exempt position.
Employees may be required to work late evenings or weekends depending on business needs.
Travel Monthly travel to company and/or customer sites in Orange County and the Bay Area may be required.
EEO Statement The Company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on protected characteristics.
Note Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and may change at any time with or without notice.
#J-18808-Ljbffr