Zions Bank
Branch Service Manager- West Jordan/78th South
Zions Bank, West Jordan, Utah, United States, 84088
Branch Service Manager – West Jordan/78th South
Join Zions Bank to apply for the Branch Service Manager role at West Jordan/78th South. Zions Bank is committed to being the premier employer of choice, recognized as a top workplace.
Branch Banking is the backbone of our industry. As the Branch Service Manager you will create an environment for your team to succeed in the community by offering the products and services clients need to build a better financial future.
Responsibilities
Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.
Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
Be responsible for training, coaching and mentoring employees.
Resolve and respond to client service issues, complex client complaints and questions.
Direct the work of managed employees.
Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.
Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.
Have discretion to perform approvals and overrides within their authority.
Be involved in planning long- or short-term operational, sales and customer experience goals.
Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
Perform other duties as assigned.
Qualifications
Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
Bilingual in Spanish and English preferred
A combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations and products.
Knowledge of lending process and procedures.
Strong customer service, relationships building, sales and management skills.
Able to handle various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs, i.e. word processing, spreadsheets etc.
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.
Benefits
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Banking
Referrals increase your chances of interviewing at Zions Bank by 2x.
#J-18808-Ljbffr
Branch Banking is the backbone of our industry. As the Branch Service Manager you will create an environment for your team to succeed in the community by offering the products and services clients need to build a better financial future.
Responsibilities
Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.
Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
Be responsible for training, coaching and mentoring employees.
Resolve and respond to client service issues, complex client complaints and questions.
Direct the work of managed employees.
Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.
Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.
Have discretion to perform approvals and overrides within their authority.
Be involved in planning long- or short-term operational, sales and customer experience goals.
Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
Perform other duties as assigned.
Qualifications
Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
Bilingual in Spanish and English preferred
A combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations and products.
Knowledge of lending process and procedures.
Strong customer service, relationships building, sales and management skills.
Able to handle various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs, i.e. word processing, spreadsheets etc.
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.
Benefits
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Banking
Referrals increase your chances of interviewing at Zions Bank by 2x.
#J-18808-Ljbffr